Service Desk Analyst Opportunity

Description Description: Job Description - Become part of the IT Support organization as a member of the Tier I IT Support Team. Work on employee IT tickets at a Tier I level to ensure timely resolution or escalation. Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines. Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed. Must consistently provide a positive customer service experience whether in-pers