Computer Systems Analyst Location: 408 Coast Guard Drive, Kearneysville, WV 25430
Job Description The Computer Systems Analyst provides Tier II and III technical software, problem resolution for customers by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides support for escalated incidents requiring deeper troubleshooting and subject matter knowledge. Performs root cause analysis and contributes to continuous improvement and knowledge documentation.
Key Tasks and Responsibilities - Uses automated information systems to analyze routine situations.
- Resolves user problems quickly and efficiently.
- Must be customer friendly, self-motivated, detail-oriented technician to perform complex troubleshooting for over 25 systems in a very fast-paced environment.
- Conducts technical research to resolve issues as they are presented.
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
- The successful candidate should demonstrate excellent customer service skills and a customer friendly demeanor and can work well on their own as well with a team and maintain professionalism at all times.
- Can balance several critical tasks simultaneously in addition to having strong interpersonal skills.
- Performs root cause analysis and documents resolution steps for repeat prevention.
- Coordinates with Tier 4 staff and contributes to training and mentoring activities.
- Supports surge events and mission-critical outage prioritization.
Education & Experience - High School diploma or GED is preferred.
- 1-5 years of customer service is preferred.
- 2-5 years experience in an application support/service desk environment.
- Demonstrated troubleshooting experience for enterprise applications and user access issues.
Certifications - Relevant certifications are desired (CompTIA A+, CompTIA Security +, or similar)
Security Clearance Must be able to obtain and maintain government customer Public Trust clearance.
Company Description Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.
