Description
We are looking for a Cloud Infrastructure Support Technician to join our team in Pennsylvania in a contract-to-permanent capacity. This role supports day-to-day cloud operations and end-user technology needs, with a strong emphasis on Microsoft 365 and Azure administration. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a proactive approach to improving reliability, security, and user experience across the environment.
Responsibilities:
Oversee administration of the Microsoft Azure and Microsoft 365 environment, including account provisioning, group management, license assignment, and ongoing tenant health and security review.
Deliver responsive support to employees by diagnosing and resolving issues involving devices, operating systems, connectivity, and core Microsoft 365 applications such as Exchange Online, SharePoint, Teams, OneDrive, and Office tools.
Set up, maintain, and optimize cloud-based platforms and applications within the Microsoft ecosystem to ensure stable and effective service delivery.
Create and update clear technical documentation, support procedures, and resolution records to improve knowledge sharing and operational consistency.
Partner with the broader digital and IT teams to introduce new technologies, strengthen current solutions, and support infrastructure-related initiatives.
Track hardware assets and software entitlements to help maintain accurate inventory records and licensing compliance.
Monitor system performance, endpoint posture, and security controls, applying updates and patches when needed to sustain reliability and protection.
Assist with technology rollout efforts involving Microsoft infrastructure and end-user equipment deployment.
Requirements
2 to 5 years of information technology experience, including direct work with Microsoft 365 and Azure administration.
Practical experience managing Microsoft licensing, user access, and cloud services across tools such as Entra ID, Intune, Defender, and Microsoft Exchange.
Ability to support end users with hardware, software, and network troubleshooting in a help desk or desktop support environment.
Familiarity with Microsoft applications and services including SharePoint, Exchange Online, Teams, OneDrive, and Windows-based environments.
Understanding of endpoint security, patching, performance monitoring, and general IT security best practices.
Bachelor's degree in Information Technology, Cybersecurity, Cloud Computing, Information Systems, Network Administration, or a related discipline is preferred.
Certifications or training such as Microsoft Azure Administration, Microsoft 365 Administration, CompTIA A+, Network+, or Security+ are valued but not required.
Strong communication, organization, and problem-solving skills with the ability to work independently and collaboratively in a fast-paced setting.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013506145
- Posted 2 hours ago
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