Description
***Experience Required*** Holt CAT, the largest Caterpillar dealer of heavy equipment in the United States, is seeking an experienced Field Service Technician for the Tyler Texas Region. The Field Service Technician\'s primary role is to conduct exceptional field service repairs, which include addressing problems such as pumps, hydraulics, engines, transmissions, HVAC, and electrical issues on heavy equipment like dozers, backhoes, front-end loaders, and excavators. Hours for this position will be Monday thru Friday 7am to 5pm, must be able to work overtime. Must have a valid driver license and a good driving record. Related construction equipment experience is required for this role. Must be able to obtain a CDL Class B.
Essential Functions
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs repairs and troubleshooting offsite with minimal supervision
Performs troubleshooting and diagnoses of equipment malfunctions and failures
Removes and install parts, disassembles and assembles components
Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
Operates equipment and vehicles with possession of all necessary licenses and certificates
Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Completes assigned jobs and task to meet flat rate time and re-work standards
Works overtime as required by workload and customers? needs
Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
Requires regular and punctual employee attendance
Performs other duties as assigned.
The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company\'s mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Knowledge, Skills, and Abilities
Knowledge of safe work procedures and practices
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
Knowledge of emission system repair, troubleshooting, and diagnosing
Knowledge of A/C system repair and troubleshooting on heavy construction equipment repair
Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
Exceptional skills in customer service
Advanced diagnostic and trouble-shooting skills
Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
Operation and control skills of equipment or systems
Equipment selection skills to determine the kind of tools and equipment needed to do a job
Ability to communicate clearly and effectively, both verbally and in writing
Ability to operate a crane and forklift, and obtain required certifications/licenses
Ability to meet deadlines and work under fast-paced, time constraining circumstances
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Requirements
Education and Experience:
More than two years of heavy constructions equipment experience required; three or more years preferred
Diesel Technology schooling preferred
MSHA certification preferred
Air conditioning certification preferred
Supervisory Responsibilities:
None
Travel:
Travel required with a possibility of an overnight stay
Additional Requirements:
Valid Driver?s license required
Ability to obtain a valid Commercial Driver\'s License (CDL)
Must have an safe driving record to qualify
Must pass a DOT physical and maintain a medical card
Must own required tools to perform repairs
Physical Requirements:
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently moves materials or equipment weighing up to 80 lb
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Be able to maneuver safely and work underneath equipment
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Work Environment:
Requires wearing common protective or safety equipment
Regularly works outdoors around moving mechanical parts and noise level may be loud at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
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About HOLT CAT
HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt Cranes, Trimble Heavy and Highway construction products and AccuGrade grade-control systems.
The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the ?Caterpillar.? HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.
The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande?.
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