Job PurposeProvide 24/7 administration and support, including tracking, troubleshooting, provisioning, operating system updates, repairs, and maintenance support to Progress Rail's Windows Servers.
Company DescriptionProgress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Key Job ElementsMinimum duties and responsibilities
Provide technical support to assigned technical systems, including installation, tracking, maintenance, troubleshooting and updating.
Provides customer ticket support to assigned systems (e.g., security systems; server maintenance, upgrades and patches; remote configuration, Uptime Connect; Enterprise Application Administration, etc.)
Engages and interacts with system users to identify requirements and develop documents for the reporting needs of the business; engages with system users to troubleshoot and resolve issues.
Diagnoses, documents and resolves system issues.
Documents processes, development plans and requirements.
Provides application support, including bug fixes, errors, failures and miscellaneous fixes.
Advanced duties and responsibilities
Escalates top priority, production-critical issues to appropriate support staff.
Makes recommendations of perceived solutions to potential problem areas and methods for improvement
Performs other job-related duties as assigned.
Qualifications and Experience 3+ years of IT experience in a web application environment
3+ years of experience and proficiency in app development and additional IT experience.
Experience developing and providing solutions to automate business process workflows in K2/Power apps using designers (K2 designer, Power apps)/development tools (CSS, AJAX, ASP.net, C+, Visual Studio, JQuery, Java, XML, HTML).
Development experience in K2 applications (Version 5.0 and above) or Microsoft Power apps
Development experience in MS SQL Server (SQL queries and stored procedures).
Preferred Skills
Web app development
Demonstrated experience developing application customizations, interfaces and reports.
Detail oriented / sense of urgency / follow-through
Ability to multi-task, work independently and efficiently.
Ability to follow-up with internal/external customers on inquiries, requests and complaints.
Willingness to participate in international meetings during non-typical business hours.
Ability to perform with frequent interruptions and/or distractions.
Strong proficiency in web related programming languages (PHP/JS/HTML) as well as underlying systems and databases (Windows/Linux/Apache/Oracle/MySQL systems)
High degree of analytical skills and strong business systems background
Advanced Windows and Linux Operating Systems experience
GAAP understanding
MRP experience preferred.
ERP experience preferred.
Ability to adapt to frequent changes in workload and adjust priorities quickly as circumstances dictate.
Ability to speak multiple languages is a plus.
Willingness to travel as required.
Essential and Physical Activities Functions
Perform work in a professional office or remote work environment, based on the assigned work arrangement.
Use a computer, telephone, conferencing technology, and standard office equipment for extended periods.
Communicate effectively with technical and non-technical stakeholders through written, verbal, and virtual channels.
Participate in planned maintenance, deployment, incident response, or after-hours support when business needs are required.
Occasional travel may be required based on project and business needs.
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Physical Health Screening Required - No
BenefitsCompensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
**Subject to position, eligibility, and plan guidelines.
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