Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Active - Benefit Eligible and Accrues Time Off Work Hours per Biweekly Pay Period: 80.00
Shift: Hybrid Local Monday - Friday
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $98,467.20 Mid $123,094.40Position Summary
This position is responsible for providing leadership to the IS department and for management of its human, material and financial resources. Serves as a member of the Information Management Leadership team. Plans, directs, and manages the overall operations of the Applications Team. Manager is also responsible for talent recruitment, growth and retention. In collaboration with other IS Managers, has the responsibility for twenty four hour oversight to ensure the quality and cost effective delivery of Information Services. Manager reports to the Director of Information Solutions.
Position Responsibilities
Manager Capabilities- Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
- Coaches team leaders, direct reports and team members to create a productive work environment.
- Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
- Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
- Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
- Serves as a mentor for a healthy and safe culture to advance system, department and service experience.
People At The Heart Of All We Do- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Standard Work Duties: Manager - Clinical Applications Support- Works collaboratively within a leadership team to achieve division and organizational goals and objectives by managing human, material and financial resources.
- Manages resources involved in all aspects of information systems analysis, planning, design, development, testing, and implementation
- Participates in strategic and tactical planning related to clinical applications and recommends solutions based on industry trends and understanding of the organization's workflows and needs.
- Develops systems and metrics to monitor and improve departmental performance.
- Coordinates the development and adherence to IT processes and security.
- Provides direct oversight to projects to ensure quality, maintainability and timely delivery of the solution.
Competencies & Skills
Essential:
- Leadership, planning and organization.
- Critical thinking and decision making.
- Coaching and staff development.
- Excellent written and verbal communication.
- Information technology processes understanding and execution.
Nonessential:
- Technical knowledge of clinical applications.
Qualifications & Experience
Essential:
Nonessential:
Essential:
- Business, Information Management or Computer Science
- Epic modules such as Cupid, Radiant, Lumens or Optime
Nonessential:
- Business, Information Management or Computer Science
Other information:
Certifications Essential: At least one certification related to IT management frameworks such as Six Sigma, ITIL, PMI, COBIT, CMMI and/or technical certifications such as MCSE, CISSP, etc.
Certifications Preferred: Healthcare related certifications such as CPHIMS
