Position Title: Engineer II - Guest Room MaintenanceReports To: Supervisors / Director of FacilitiesDepartment: EngineeringShift: Graveyard ShiftRole: The Engineer II - Guest Room Maintenance Performs a variety of skilled tasks, installation, repair and troubleshooting work involved with all aspects of buildings, facilities systems and equipment. The list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Qualifications:- Education: High School Diploma or GED
- Experience: Minimum 5 years' experience of building maintenance within a hotel/casino environment.
- Skills:
- Ability to properly adjust and balance pool and spa water chemistry.
- Basic knowledge of general building maintenance.
- Strong problem-solving and basic troubleshooting skills.
- Commitment to maintaining personal and team safety at all times.
- Knowledge of Safety Data Sheets (SDS), occupational hazards, and applicable safety practices.
- Understanding of standard methods and practices used in preventive maintenance and repair.
- Ability to safely operate power tools and related equipment.
- Effective verbal and written communication skills with associates, guests, and vendors.
- Ability to consistently provide exceptional internal and external guest service.
- Ability to assist with maintaining work orders and logs.
- Ability to complete tasks within strict deadlines.
- Continuous improvement mindset, seeking ways to enhance processes and results.
- Basic skills in diagnosing and repairing relevant equipment.
Required Work Cards needed:- Valid Nevada driver license
Key Responsibilities: Responsibilities include, but are not limited, to the following:
- Maintain guest rooms, corridors, and back-of-house areas in a safe, clean, and orderly condition in compliance with Health, Fire, and Southern Nevada Health District (SNHD) regulations.
- Perform basic maintenance and repair tasks, including light carpentry, drywall repair, painting, minor electrical work, plumbing repairs, furniture repair, fixture replacement, and general mechanical troubleshooting.
- Inspect guest rooms regularly to identify maintenance issues, safety concerns, or wear and tear; take corrective action or report findings to leadership as appropriate.
- Respond promptly and professionally to guest service requests and maintenance work orders, ensuring minimal disruption to the guest experience.
- Troubleshoot, repair, and replace common guest room equipment and components such as HVAC units, thermostats, lighting fixtures, outlets, switches, plumbing fixtures, doors, locks, and bathroom accessories.
- Perform scheduled preventive maintenance on guest room systems and equipment to maintain operational efficiency and extend equipment lifespan.
- Ensure guest room HVAC systems are operating properly, reporting temperature or airflow issues for further evaluation when necessary.
- Conduct safety inspections in guest rooms, including checking smoke detectors, carbon monoxide detectors, GFCI outlets, door hardware, and emergency lighting.
- Follow all safety procedures and protocols, including proper use of tools, ladders, personal protective equipment (PPE), and lock-out/tag-out practices when required.
- Maintain accurate documentation of completed work orders, repairs, inspections, and preventive maintenance activities.
- Communicate maintenance concerns, recurring issues, or equipment needs clearly and effectively with supervisors and engineering leadership.
- Assist with room outages, renovations, deep cleaning projects, and furniture installations as assigned.
- Maintain a clean, organized, and stocked work area, ensuring tools and materials are properly stored and accounted for.
- Work collaboratively with Housekeeping, Front Desk, and other departments to support efficient operations and deliver an exceptional guest experience.
- Demonstrate professionalism, reliability, and a guest-focused mindset at all times.
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.Essential Job Functions:The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.
Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.
- Maintains professional and courteous interactions with management, fellow associates, and guests at all times.
- Communicates effectively with guests and coworkers through clear verbal communication.
- Requires extended periods of sitting, standing, and mobility throughout the work shift.
- Requires frequent bending, reaching, and physical flexibility to complete assigned tasks.
- Requires the ability to transport, push, pull, and maneuver items weighing up to 80 lbs.
- Requires lifting items up to 80 lbs. with assistance, following proper safety procedures.
- Involves prolonged periods of standing and/or walking, often in outdoor environments.
- Requires strong hand-eye coordination for operation of tools, equipment, and controls.
- Requires use of standard office equipment, including computers, radios, and communication tools.
- Requires basic mathematical and analytical skills for measurements, chemical calculations, and recordkeeping.
- Requires the ability to accurately distinguish letters, numbers, and symbols in logs, labels, and equipment readings.
- Requires strict adherence to all Policies and Procedures, including job descriptions, daily memorandums, chemical labels (SDS), and other written or verbal instructions.
