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Job Details

Skills

Help Desk
Customer Support
Break/Fix
End-user Training
Leadership
User Experience
Training
Management
Laptop
Mobile Devices
Computer Hardware
Inventory
Remote Support
Creative Problem Solving
Team Management
Customer Service
Conflict Resolution
Problem Solving
Collaboration
Technical Support
Communication
Financial Services
Spectrum
Credit Cards
Finance

Summary

Description

Position Summary

Credit One Bank is looking for a Helpdesk Technician II to support the daily performance of computer systems. This position will be primarily responsible for ensuring quality customer support and answering user inquiries regarding computer software or hardware operations.

Summary of Essential Job Functions

Work with users in a walkup service type environment resolving technical issues ranging from break/fix laptops and PC's, mobile devices, as well as providing user training
Take leadership of escalated issues
Lead projects and tasks as assigned
Provide second level technical support
Provide top notch customer service with the ability to communicate with users to ensure great end user experience
Develop and document training materials and procedures
Assist in managing, maintaining, and updating laptop, mobile device, and other hardware inventory
Ability to work as a team and to perform other duties as assigned
Occasionally provide remote support to users in an emergency type situation
Perform other duties as assigned

Position Requirements

2-4 years of experience in related support services
College degree or certifications in related field are a plus
Excellent communication, creative problem-solving, and team management skills
Customer-service oriented with a problem-solving attitude
Demonstrate company core values of excellence, ownership, collaboration, and integrity

Preferred Experience and Skills

Previous role as a technical support analyst or in a similar position
Excellent written and oral communication skills

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10206064
Position Id: 6462bb83f07a18d1cbc18af3d450e737
Posted 1 day ago

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Helpdesk Technician II

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Helpdesk Technician II

Job Details

Skills

Summary

Dice Job Match Score™

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