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Senior Network Operations Engineer
Location: 100% Remote
Shift: 2:00 PM to 11:00 PM Eastern Time
Schedule: May include regular weekend coverage, potentially Saturday through Wednesday
Duration: 12 Months +
Interview Process: One 60-minute panel interview
Assessment: Glider technical assessment required
Role Summary
We are seeking a Senior Network Operations Engineer to support a large-scale, global Cisco network environment powering mission-critical customer applications. This is a hands-on, real-time network monitoring role focused on identifying and prioritizing network events, troubleshooting connectivity issues, managing incidents through resolution, and coordinating with internal engineering teams and global vendors.
Key Responsibilities
- Monitor enterprise network infrastructure, connectivity, performance, system events, and alerts in real time.
- Support mission-critical customer applications and connections between data centers and network hubs.
- Identify and triage physical-layer and network-layer incidents.
- Prioritize incidents based on severity, customer impact, and response requirements.
- Open, update, document, and manage incident tickets through resolution.
- Participate in rapid-response calls for major outages and service-impacting events.
- Coordinate troubleshooting and recovery activities with customers, network engineers, internal teams, and global vendors.
- Manage vendor escalations and follow up until incidents are fully resolved.
- Create and implement approved network changes.
- Use SecureCRT to access network devices and support troubleshooting activities.
- Use SolarWinds for network monitoring and Riverbed for packet tracing and analysis.
- Maintain accurate incident timelines, troubleshooting notes, escalation details, and resolution documentation.
- Apply security, automation, and observability principles to daily network operations.
- Support continuous improvement of network monitoring and operational processes.
Required Skills
- Hands-on experience in Network Operations or a Network Operations Center.
- Strong Cisco networking knowledge.
- CCNA certification.
- Hands-on SecureCRT experience.
- Experience supporting enterprise networks in a 24/7 monitoring environment.
- Experience troubleshooting physical-layer, connectivity, and network-layer issues.
- Strong incident triage, escalation, ticket management, and documentation skills.
- Experience coordinating with internal engineering teams and multiple external vendors.
- Ability to prioritize and manage multiple incidents in a fast-paced environment.
- Strong written and verbal communication skills.
- Security-first approach to network operations.
- Ability to work the required second-shift schedule and regular weekends.
Preferred Skills
- SolarWinds network monitoring experience.
- Riverbed packet tracing or network performance analysis experience.
- Basic Ansible knowledge.
- Network automation experience.
- Familiarity with Agile ceremonies and technical demonstrations.
- Experience using AI-assisted tools for troubleshooting, monitoring, or documentation.
- Software engineering or DevOps exposure.
Training and Schedule Expectations
- Initial training will be conducted on first shift for approximately three weeks.
- Typical training hours are 6:00 AM to 3:00 PM Eastern Time, Monday through Friday, with limited flexibility.
- After training, the engineer will transition to the regular 2:00 PM to 11:00 PM Eastern Time shift.
- The regular schedule may include Saturday through Wednesday.
- The expected ramp-up period is approximately 90 days before the engineer operates independently.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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