Level-2 – Help Desk Technician

Level-2 Help Desk Technician

Responsibilities

• Assist with daily IT tasks, providing level-2 technical support for hardware and software issues, primarily O365.
• Perform general administration duties for the server/network infrastructure.
• Respond to requests for technical assistance either in-person, over the phone, or electronically.
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate situations that require urgent attention.
• Document and track support tickets.
• Create Active Directory accounts with the necessary permissions, modifying as needed.
• Install and troubleshoot Ethernet cables.
• Monitor the network’s health, escalating issues as appropriate.
• Audit and manage backup tapes.
• Prepare and deploy hardware and software for end users.

Requirements

• 4+ years of Help Desk experience.
• Expertise in O365 support.
• Technical training in Computer Information Systems or equivalent experience.
• In-depth knowledge of Windows and familiarity with remote/desktop software.

This is a 5-month hybrid Contract opportunity with our Lenexa, KS client.  Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period.  H1-B Visa sponsorship is not available for this position.