Position OverviewAs a
Technical Service Engineering Consultant you will be responsible managing complex product issues to resolution, as the project lead and assist in identifying root cause and corrective actions for Medium and Heavy Duty Vehicles.
This is an engineering and technical role working with our dealer network to understand field quality issues arising within our customers' vehicles, working with engineering to identify a solution for vehicles in both post and pre-production to ensure maximum uptime for our customers.
ResponsibilitiesResponsibilities include but not limited to:
Research, develop, and implement service repair strategies and technical solutions for vehicles in the field
Maintain a deep technical understanding of current and upcoming products in the North American market
Lead issue resolution for complex technical challenges, leveraging internal teams and external partners as needed
Analyze field data, warranty information, and customer feedback to identify trends and systemic field quality issues
Prepare technical reports, service recommendations, and advanced diagnostic guidance
Provide effective resolution of dealer and fleet complaints, ensuring timely containment and root cause identification
Serve as a liaison between Quality, TRATON R&D, Customer Support, Manufacturing, and other internal/external groups
Present technical findings, risks, and status updates to leadership and cross-functional stakeholders
Support and participate in project management activities related to investigations, product support, and service improvements
Contribute to continuous improvement of service processes, tools, and customer experience
Minimum Requirements- Bachelor's degree and at least 2 years of technical service engineering, automotive service or truck service experience
OR
- Master's degree and at least 1 year of technical service engineering, automotive service or truck service experience
OR
- At least 5 years of technical service engineering, automotive service or truck service experience
Additional Requirements- Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills Strong understanding of vehicle systems, components, and advanced diagnostic methods (electrical, mechanical, and software)
Demonstrated problem-solving ability with a proactive, solutions-oriented mindset
Medium and/or Heavy-Duty vehicle experience preferred
Excellent presentation ability and verbal/written communication skills
Ability to work independently with minimal supervision and a strong sense of ownership
Effective interpersonal skills with the ability to work across diverse, cross-functional teams
Ability to manage multiple priorities and adapt to changing objectives in a fast-paced environment
Experience identifying risk, escalating issues appropriately, and driving closure
Familiarity with engineering tools and drawing systems (e.g., CANalizer, PicoScope, Teamcenter, VisMockUp, or similar)
ASE Certification a plus
General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.)
Benefits and CompensationThis position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting ;br>
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company OverviewAbout TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
About InternationalFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO StatementWe are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
