The
IT Operations Program Support provides programmatic, technical, and operational support to a government Program Management Office (PMO) responsible for Special Access Program (SAP) Information Technology systems. This role supports the planning, coordination, integration, and sustainment of highly classified IT capabilities while ensuring compliance with essential IT service and security frameworks, including ITIL, NIST RMF, JSIG, and modern DevSecOps practices. The candidate will work side by side with customers and other contractors in the Program Office. The candidate will interface with Cloud Service Providers, Multisource Service Integrators, and Managed Service Providers to coordinate world class IT service delivery.
Your essential job functions will include but may not be limited to:
- Be a self-starter, thrive in a dynamic environment, can accomplish high-level tasks independently, is skilled in problem definition, and work well with other team members.
- Support daily IT operations for SAP systems using ITIL aligned processes for incident, change, problem, and configuration management.
- Assist the government PMO in planning and executing system lifecycle activities using risk based approaches aligned with NIST RMF and SAP specific JSIG requirements.
- Coordinate with cybersecurity teams to ensure system authorization packages, continuous monitoring, and security controls adhere to NIST RMF, JSIG, and ICD 503.
- Track program milestones, risks, dependencies, and operational performance metrics; recommend improvements based on structured ITSM methods.
- Support configuration management processes, change control boards, and standardized governance of system updates.
- Prepare and deliver technical briefings, operational reports, and framework aligned documentation to government leadership. Prepare official memorandums, point papers, and staff packages addressing complex technical, schedule, and budgetary issues.
- Establish trusted and influential relationships with customers, other contractors, and stakeholders.
- Act as a liaison between government stakeholders, system integrators, cybersecurity teams, and other mission partners operating within the SAP environment.
- Support engineering teams in applying DevSecOps practices where applicable, including automation, CI/CD pipelines, and secure development workflows.
- Perform program office surveillance of contractor execution; formulate independent assessments and actionable recommendations for government decision-makers.
Required:- 15+ years' of experience supporting DoD or Intelligence Community programs in a SETA, FFRDC, or contractor-based technical/programmatic support role.
- Practical experience with the following frameworks and methodologies:
- ITIL (incident, change, problem, configuration management)
- NIST RMF and JSIG (security authorization and classified system compliance)
- DevSecOps principles (automation, secure development, CI/CD)
- Knowledge of secure IT architectures, enclave operations, and sustainment of classified networks.
- Strong ability to communicate complex technical topics clearly to government leadership.
- Prior experience supporting SAP, SCI, or other compartmented environments.
- Security+, CISSP, CCSP, or related cybersecurity certifications.
Education Requirements:- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
Clearance Requirements: An active TS/SCI clearance is required.
The pay range for this position is $180,000/year to $215,000/year; however, base pay offered may vary depending on established government contract ranges, job-related knowledge, skills, and experience, and other factors. MTSI offers a full range of medical benefits, 401k, ESOP, paid time off, and other benefits, dependent on the position offered. Base pay information is based on market location. Applications will be accepted on an ongoing basis. This posting will be renewed periodically until the position is filled.
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