Cluster Telecom Service Manager (CTSM)

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a Cluster Telecom Service Manager (CTSM) to join our team in Los Angeles, California.

Summary:

The Cluster Telecom Service Manager (CTSM) provides strategic leadership and operational oversight for telecommunications and network services across a group of venues. This role is ideal for a highly motivated, extremely detail-oriented leader who excels at empowering teams, resolving complex issues, and ensuring consistent service delivery. The CTSM supports and mentors Venue Telecom Service Managers (VTSMs), ensuring alignment with organizational standards and seamless coordination across venues.

Key Responsibilities:

• Oversee telecom service delivery across multiple venues, ensuring consistency, quality, and operational readiness.
• Lead and mentor a team of VTSMs, providing guidance, escalation support, and performance oversight.
• Serve as the escalation point for venue-level telecom issues and coordinate with the Technology Operations Center (TOC) for resolution.
• Develop and manage cluster-wide telecom strategies, schedules, and resource plans.
• Ensure compliance with organizational standards for telecom services including Cisco LAN/WLAN architecture, VoIP, mobile networks, and spectrum management.
• Provide operational leadership for resolving network issues across venues, acting as the senior point of contact for triage and escalation.
• Ensure alignment between telecom operations and both physical and virtual security protocols.
• Collaborate with internal departments, external partners, and government agencies to ensure seamless service integration and delivery.
• Track risks, issues, and performance across all venues in the cluster, and report regularly to senior leadership.
• Support recruitment, onboarding, and training of VTSMs and their teams.

Required Competencies:

• Organizational Excellence: Demonstrates mastery in orchestrating complex, multi-venue operations. Anticipates interdependencies across sites, builds scalable plans, and ensures all venues under the cluster remain "audit ready” through rigorous documentation and proactive oversight.
• People & Communication: A confident, composed communicator who leads with clarity under pressure. Capable of running high-stakes bridge calls, mentoring VTSMs, aligning cross-functional teams, and briefing senior executives with authority and precision.
• Customer Focus: Maintains a sharp focus on the end-to-end event experience across the cluster. Anticipates operational needs, balances competing priorities, and makes informed trade-offs to uphold service quality and stakeholder satisfaction.
• Attention to Detail: Holds a high bar for accuracy and consistency across all venues. Tracks issues, assets, and deliverables with precision, ensuring nothing falls through the cracks in a fast-paced, high-visibility environment.
• Stakeholder Engagement & Problem Solving: Builds strong relationships with internal teams, partners, and vendors. Navigates ambiguity with confidence, resolves escalations swiftly, and drives alignment across diverse stakeholders to keep operations on track.

Qualifications:

• 8+ years of experience in operations, project management, or technology leadership roles, with at least 3 years managing multi-site teams, preferably in a live sports environment.
• Demonstrated success in leading complex, high-stakes operations in live event or venue environments.
• Familiarity with telecommunications systems and infrastructure; a solid understanding of Cisco LAN/WLAN networking and security principles is a plus, not required.
• Highly motivated, proactive, and capable of driving performance across multiple teams.
• Exceptional attention to detail, with a strong focus on quality assurance and operational excellence.
• Strong leadership, coaching, and stakeholder engagement skills.
• Bachelor's degree in a relevant field (e.g., Business, Information Technology, Event Operations) required; advanced degree or certifications (e.g., PMP, ITIL) preferred.
• Experience working with diverse teams across multiple organizational boundaries.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($73-$82/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.