Epic Application Support Engineer (Ambulatory & Bones)

Job Description:

We are seeking an experienced Epic Application Support Engineer to support, maintain, and optimize Epic Ambulatory and Epic Bones applications within a healthcare Application Managed Services (AMS) environment.

Key Responsibilities:

• Troubleshoot and resolve complex application issues across Epic Ambulatory and Epic Bones modules.
• Perform Epic system configurations, updates, maintenance, and optimization.
• Provide Tier 2 and Tier 3 application support while meeting SLA requirements.
• Collaborate with cross-functional teams to improve clinical workflows and resolve technical issues.
• Document system configurations, incident resolutions, and standard operating procedures.
• Work with client stakeholders to gather requirements and implement application enhancements.
• Ensure application stability, availability, and operational efficiency.

Required Qualifications:

• 3+ years of hands-on experience with Epic Ambulatory, including system builds and application support.
• 2+ years of experience supporting and configuring the Epic Bones module.
• 3+ years of experience in enterprise healthcare application support and technical troubleshooting.
• Epic Ambulatory certification or equivalent hands-on expertise.
• Strong knowledge of Epic EHR maintenance, configuration, and clinical workflows.
• Ability to work onsite or in a hybrid setup aligned with Los Angeles office requirements.

Preferred Qualifications:

• Experience in Application Managed Services (AMS) delivery.
• Exposure to additional Epic clinical modules and EHR integrations.
• Familiarity with ITIL processes and incident management systems.
• Strong client-facing communication and problem-solving skills.
• Prior Accenture or consulting experience