job summary:
Join our Consolidated Support Center IT HRIS team providing critical production and operational support across our human resources technology landscape. In this role, you will be the frontline resource resolving user requests and maintaining the functional health of our HR Information System, Applicant Tracking System, and Learning Management System. This is a full-time, onsite contract-to-hire opportunity based in Louisville, KY.
location: Glenview Manor, Kentucky
job type: Contract
salary: $24.96 - 28.96 per hour
work hours:
education: Bachelors
responsibilities:
KEY RESPONSIBILITIES
- Provide tier-level production support by handling, researching, and resolving incoming user requests via phone and email.
- Perform routine systems maintenance and execute scheduled administrative activities, including mass updates and data modifications.
- Support day-to-day operations across the HRIS, Learning Management System (LMS), and Applicant Tracking System (ATS).
- Investigate and troubleshoot system-related errors, report anomalies, and ensure system record accuracy.
- Partner with internal stakeholders to drive timely resolution of operational tickets and administrative inquiries.
qualifications:
REQUIRED QUALIFICATIONS
Professional experience in HRIS, ATS, and LMS operational support or administration.
Demonstrated experience performing scheduled bulk activities, data entry, and mass updates.
Proven ability to troubleshoot functional system problems and provide user support via phone and email.
Full availability to work onsite 40 hours per week (Monday through Friday, 8:00 AM - 5:00 PM) in Louisville, KY.
PREFERRED QUALIFICATIONS
Experience supporting human resources platforms within enterprise support center environments.
Strong attention to detail with data integrity, documentation, and user inquiry escalations.
skills:
Applicant Tracking System,ATS,Data Maintenance,HR systems,HRIS,Human Resources Information System (HRIS),Learning Management System,LMS,LMS platforms,Strong written and verbal communication,point of contact,system administration,administration,Customer Service,HR compliance,maintenance,production support,maintain data,investigating,system troubleshooting,technical troubleshooting,Technical Support,user experience,workflows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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