job summary:
Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the
computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which
includes over 6,000 computing devices. Specifically, the Technical Support Engineer
location: Madison, Wisconsin
job type: Contract
salary: $25 - 30 per hour
work hours:
education: Bachelors
responsibilities:
1) Provides maintenance and support for Wisconsin Court System software and hardware. 2) Installs,
configures and troubleshoots computer hardware and software in county courthouses and court system offices
throughout Wisconsin. 3) Provides technical customer support to all court system employees and takes corrective action.
4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues. 5) Responds effectively and
efficiently to unplanned events such as system failures or natural disasters involving production systems.
qualifications:
- Associate's Degree in computer science, computer technician, or related field.
- Experience providing phone-based technical support.
- Experience in computer hardware and software support and maintenance.
- Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other
peripherals.
skills:
Active Directory and Group Policy,computer hardware,computer equipment,cyber security,computers,computer science,information technology,Local Area Networks,network administrators,network infrastructure,peripherals,Remote Desktop Services,Terminal Services,configuring,System software,Windows Server,verbal and written communication,troubleshoot,part of a team,corrective action,professional customer service,field service,infrastructure,installing,maintenance,emergencies,operating systems,printers,production systems,Technical Support,technical customer support,technical troubleshooting,video conferencing tools,temperature controls
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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