Description Robert Half is seeking an Endpoint Engineer for our partner in the Madison area. This role will take ownership of the enterprise endpoint environment, including endpoint management platforms, device standards, provisioning, patching, and overall endpoint health. This is not simply a desktop support role. The ideal candidate will have hands-on responsibility for managing and maintaining endpoint technologies and will serve as a technical escalation point for complex issues.
Key Responsibilities
- Own and administer enterprise endpoint management platforms, including Microsoft Intune, JAMF, SOTI, and related technologies.
- Take ownership of endpoint standards, configurations, compliance, health, and lifecycle management across desktops, laptops, mobile devices, RF scanners, peripherals, and specialized devices.
- Manage device provisioning, configuration, refreshes, and decommissioning, including Windows Autopilot and standardized device deployments.
- Own operating system update and patching processes, application packaging, testing, and compatibility across endpoint environments.
- Manage and troubleshoot Windows, macOS, Linux, and specialized endpoint devices such as 10ZiG thin clients.
- Monitor endpoint management platforms and proactively resolve enrollment, compliance, configuration, and device health issues.
- Serve as the technical escalation point for complex endpoint issues raised by Desktop and Service Desk teams.
- Partner with Network, Security, Server, and other IT teams to resolve cross-functional technology issues.
- Take ownership of end-user audiovisual solutions and participate in AV deployments, projects, and vendor coordination.
- Participate in an on-call rotation supporting after-hours incidents affecting business and operational environments.
Requirements - 3+ years of experience with enterprise endpoint management and administration, with demonstrated ownership of endpoint technologies and environments.
- Hands-on experience administering and managing platforms such as Microsoft Intune, JAMF, SOTI, or similar endpoint management solutions.
- Experience owning device provisioning, configuration, patching, compliance, application deployment, and endpoint lifecycle processes.
- Strong troubleshooting skills across hardware, operating systems, applications, and endpoint configurations.
- Strong communication skills with a customer-focused approach to technical support.
- Associate degree or higher in Information Technology, Computer Science, or a related field is required.
Preferred
- Experience owning endpoint environments in manufacturing or other operational environments.
- Experience with application packaging, software deployment, or endpoint configuration management.
- Experience with Active Directory and/or Microsoft Entra ID.
- Basic scripting or automation experience, particularly PowerShell.
- Experience supporting audiovisual technologies and vendor-managed solutions.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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