job summary: MUST be a CURRENT Wisconsin resident and within an hour drive to Madison, WI. No relocation allowed. Currently 100% Remote, subject to change at any time. Provides Level 1 support to employees from 160 locations and nearly 10,000 employees. No on-call or weekend support. Position will work 8:30 - 5:00 Monday - Friday, but must be willing to start as early as 6:00 AM as needed. location: Madison, Wisconsin job type: Contract salary: $25.93 - 27.04 per hour work hours: 8am to 5pm