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Senior Support Engineer

Pellera

New York, New York • Today

Full-time

Sr. Support Engineer - Remote - 12 months

MatchPoint

Remote or Maryland Heights, Missouri • Today

Easy Apply

Contract, Third Party

$$75 - $80/hr on W2

Senior Support Engineer

Cotiviti

Remote • Today

Full-time

USD 103,000.00 - 145,000.00 per year

Senior Support Engineer

Obsidian Security

Remote or Central Department • Today

Full-time

USD 100,000.00 - 130,000.00 per year

Senior IT Support Engineer

Justworks

New York, New York • Today

Full-time

USD 121,000.00 - 151,000.00 per year

Senior Technical Support Engineer

Alloy

New York, New York • Today

Full-time

USD 105,000.00 - 125,000.00 per year

Sr. Cloud Support Engineer - Weekend Shift

Crusoe

New York, New York • Today

Full-time

USD 145,000.00 - 175,000.00 per year

Senior Murex Production Support Engineer

NeuroNet Solutions Inc

New York, New York • 5d ago

Easy Apply

Third Party, Contract

85 - 95

D365 F&O Solution Architect / Senior L3 Support Engineer

Vaco by Highspring

Remote • Today

Easy Apply

Contract

$95

D365 F&O Solution Architect / Senior L3 Support Engineer

Vaco by Highspring

Remote • Today

Easy Apply

Contract

$80

Senior Application Support & Development Engineer

Crossfire Consulting Corp

New York, New York • Today

Full-time

Senior Technical Support Engineer

Veeam Software Corporation

Remote • Today

Full-time

USD 161,138.00 - 219,500.00 per year

Senior Technical Support Engineer - Shifted Workweek

Ping Identity

Remote • Today

Full-time

USD 80,000.00 - 100,000.00 per year

Support engineer

Writer

New York, New York • Today

Full-time

USD 124,800.00 - 157,800.00 per year

Senior Associate Support Engineer

Parachute Health

Remote • Today

Full-time

USD 60,000.00 - 105,000.00 per year

Senior Technical Support Engineer

Cribl

Remote • Today

Full-time

USD 90,000.00 - 141,000.00 per year

Sr. Technical Support Engineer

Salesforce

Remote or Washington • Today

Full-time

USD 99,400.00 - 150,300.00 per year

Senior .net Developer (Web & Desktop Support) - 3642928

Lighthouse Technology Services

New York, New York • Today

Full-time

USD 70.00 - 80.00 per hour

Senior Technical Support Engineer - Solar & Storage Power Conversion Systems

GE Vernova

Remote • Today

Full-time

USD 113,200.00 - 188,800.00 per year

Sr. Desktop Engineer

MMD Services, Inc

New York, New York • 19d ago

Easy Apply

Contract

38 - 65

Cloud Support Engineer

Crusoe

New York, New York • Today

Full-time

USD 125,000.00 - 145,000.00 per year

Experienced Siebel Support Engineer

Conduent

Remote or Texas • Today

Full-time

USD 96,250.00 - 125,000.00 per year

Sr AI-Driven Enterprise Support Engineer

NICE Systems

Remote • Today

Full-time

Senior Murex MX.3 Production Support Engineer / Murex Application Support Analyst

Nexylum Global LLC

Remote • 5d ago

Easy Apply

Full-time

Senior Systems Engineer, Technical Support

Calix

Remote • Today

Full-time

USD 115,000.00 - 172,500.00 per year

Senior Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote • Today

Full-time

USD 196,000.00 - 227,000.00 per year

Lead Application Support Engineer

Infinite Computer Solutions (ICS)

Remote • Yesterday

Easy Apply

Full-time

Up to $115,000

Lead Technical Support Engineer - Power Conversion and Storage Solutions

GE Vernova

Remote • Today

Full-time

USD 98,400.00 - 164,000.00 per year

Security Support Engineer Lead

Edgewater Federal Solutions, Inc.

Remote or Bethesda, Maryland • Today

Full-time

USD 140,000.00 - 180,000.00 per year

Digital Support Engineer

Thermo Fisher Scientific

Remote or District of Columbia • Today

Full-time

USD 31.73 - 42.31 per hour

Job Details

Skills

Managed Services
Business Operations
System Administration
Technical Support
Servers
Mobile Devices
Printers
Active Directory
Group Policy
Microsoft Exchange
Onboarding
Remote Access
Computer Hardware
Disaster Recovery
Testing
Auditing
Technical Writing
Communication
Customer Service
Management
Conflict Resolution
Problem Solving
Microsoft Windows Server Administration
Virtualization
Computer Networking
Windows PowerShell
Cloud Computing
Cyber Security
Access Control
Vulnerability Management
Regulatory Compliance
Scripting
Version Control
Microsoft Office
Computer Science
Information Technology
Law

Managed Services
Business Operations
System Administration
Technical Support
Servers
Mobile Devices
Printers
Active Directory
Group Policy
Microsoft Exchange
Onboarding
Remote Access
Computer Hardware
Disaster Recovery
Testing
Auditing
Technical Writing
Communication
Customer Service
Management
Conflict Resolution
Problem Solving
Microsoft Windows Server Administration
Virtualization
Computer Networking
Windows PowerShell
Cloud Computing
Cyber Security
Access Control
Vulnerability Management
Regulatory Compliance
Scripting
Version Control
Microsoft Office
Computer Science
Information Technology
Law

Summary

Practice/Department: Managed Services

Position Title: Senior Support Engineer

Position Location: On-Site, Manhattan - New York

Schedule: 8 hrs. Monday - Friday with rotating on-call (after hours/weekends)

Reports to: Manager or Director

Job Summary:

The Senior Support Engineer is responsible for maintaining and supporting the IT systems and infrastructure that keep daily business operations running smoothly. Using strong system administration and cloud technology skills, this role helps ensure that the company's technology is reliable, secure, and able to meet changing business needs. The Senior Support Engineer also works with employees, IT teams, and vendors to improve existing systems and support the company's continued growth.

Essential Functions:

Provide technical support for hardware, software, system access, and other complex IT issues.
Install, configure, maintain, and troubleshoot computers, servers, mobile devices, printers, and related equipment.
Support Windows, Active Directory, Group Policy, Microsoft 365, Exchange, and other cloud and on-premises systems.
Manage user accounts, permissions, email, and application access, including employee onboarding and offboarding.
Support virtual desktops and remote-access systems for employees working in and outside the office.
Monitor critical systems, resolve escalated issues, and take steps to prevent service interruptions.
Deploy software, system updates, security patches, and hardware upgrades.
Assist with system restoration, disaster recovery testing, security incidents, audits, and vulnerability remediation.
Use PowerShell and other tools to automate routine IT tasks and improve efficiency.
Evaluate new technology and recommend practical solutions based on business needs, security, reliability, and cost.
Maintain technical documentation and work with vendors to resolve support issues.
Guide junior IT staff and serve as an escalation point for complex problems.
Participate in IT projects, system upgrades, equipment deployments, and office moves.
Follow established IT and security procedures and clearly communicate technical information to employees and management.
Perform after-hours maintenance and provide emergency support when needed.

Required Skills and Qualifications

Strong communication, customer service, and interpersonal skills.
Good judgment and a professional, ethical approach.
Strong organizational, time-management, and problem-solving skills.
Ability to prioritize tasks, meet deadlines, and work effectively under pressure.
Strong knowledge of Windows server administration, virtualization, networking, PowerShell, and cloud technologies.
Understanding of cybersecurity, access controls, vulnerability management, and security compliance.
Experience with scripting, automation tools, and version-control systems.
Proficiency with Microsoft Office and related business applications.

Education and Experience

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent professional experience will be considered.
Proven experience supporting and maintaining business IT systems and infrastructure.
Previous work experience with a law firm is preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10351101
Position Id: 2990
Posted 2 days ago

Fitment

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EnerSys Advanced Systems (EAS) is a specialized division of EnerSys-a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we're looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team. Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the In

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Job Details

Skills

Managed Services
Business Operations
System Administration
Technical Support
Servers
Mobile Devices
Printers
Active Directory
Group Policy
Microsoft Exchange
Onboarding
Remote Access
Computer Hardware
Disaster Recovery
Testing
Auditing
Technical Writing
Communication
Customer Service
Management
Conflict Resolution
Problem Solving
Microsoft Windows Server Administration
Virtualization
Computer Networking
Windows PowerShell
Cloud Computing
Cyber Security
Access Control
Vulnerability Management
Regulatory Compliance
Scripting
Version Control
Microsoft Office
Computer Science
Information Technology
Law

Managed Services
Business Operations
System Administration
Technical Support
Servers
Mobile Devices
Printers
Active Directory
Group Policy
Microsoft Exchange
Onboarding
Remote Access
Computer Hardware
Disaster Recovery
Testing
Auditing
Technical Writing
Communication
Customer Service
Management
Conflict Resolution
Problem Solving
Microsoft Windows Server Administration
Virtualization
Computer Networking
Windows PowerShell
Cloud Computing
Cyber Security
Access Control
Vulnerability Management
Regulatory Compliance
Scripting
Version Control
Microsoft Office
Computer Science
Information Technology
Law

Summary

Provide technical support for hardware, software, system access, and other complex IT issues.
Install, configure, maintain, and troubleshoot computers, servers, mobile devices, printers, and related equipment.
Support Windows, Active Directory, Group Policy, Microsoft 365, Exchange, and other cloud and on-premises systems.
Manage user accounts, permissions, email, and application access, including employee onboarding and offboarding.
Support virtual desktops and remote-access systems for employees working in and outside the office.
Monitor critical systems, resolve escalated issues, and take steps to prevent service interruptions.
Deploy software, system updates, security patches, and hardware upgrades.
Assist with system restoration, disaster recovery testing, security incidents, audits, and vulnerability remediation.
Use PowerShell and other tools to automate routine IT tasks and improve efficiency.
Evaluate new technology and recommend practical solutions based on business needs, security, reliability, and cost.
Maintain technical documentation and work with vendors to resolve support issues.
Guide junior IT staff and serve as an escalation point for complex problems.
Participate in IT projects, system upgrades, equipment deployments, and office moves.
Follow established IT and security procedures and clearly communicate technical information to employees and management.
Perform after-hours maintenance and provide emergency support when needed.

Required Skills and Qualifications

Strong communication, customer service, and interpersonal skills.
Good judgment and a professional, ethical approach.
Strong organizational, time-management, and problem-solving skills.
Ability to prioritize tasks, meet deadlines, and work effectively under pressure.
Strong knowledge of Windows server administration, virtualization, networking, PowerShell, and cloud technologies.
Understanding of cybersecurity, access controls, vulnerability management, and security compliance.
Experience with scripting, automation tools, and version-control systems.
Proficiency with Microsoft Office and related business applications.

Education and Experience

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Equivalent professional experience will be considered.
Proven experience supporting and maintaining business IT systems and infrastructure.
Previous work experience with a law firm is preferred.

Dice Id: 10351101
Position Id: 2990
Posted 2 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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