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Help Desk Technician

Jefferson Parish Schools

Marrero, Louisiana • Today

Full-time

IT Support Technician - Customer Support(Spanish)

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Easy Apply

Contract

$18 - $19.05

Customer Service Technician 2 - Help Desk Bilingual (Spanish)

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Certified Pharmacy Technician

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Easy Apply

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Help Desk Specialist

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Remote or Jacksonville, Florida • Today

Full-time

USD 25.00 - 28.00 per hour

Operations Supervisor

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Full-time

EUX Engineer -Montreal Canada - Remote

Blue Mantis

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Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

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USD 21.00 - 25.00 per hour

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

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USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

Looking For____Desktop Support Specialist I (W2 Position)

Anveta Inc

Remote • 11d ago

Easy Apply

Contract

Depends on Experience

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 2d ago

Full-time

105000 - 110,000

Tier 1 - Help DeskTechnician - 100% Remote

TransAmerica Technology Services

Remote • 4d ago

Easy Apply

Full-time

$16 - $16.5

Job Details

Skills

Telecommunications
Customer Service
Training
Technical Support
Collaboration
Database
Attention To Detail
Electronics
A+
Microsoft
Operating Systems
Microsoft Windows
Google Chrome
Ethernet
Wireless Communication
Help Desk
Remote Support
Laptop
Computer Hardware
Dell
Management
Workday

Summary

Position Description:

The Help Desk Technician is responsible for daily telephone interaction and providing Level-1 technical support to schools and district employees. The Help Desk Technician provides how-to guidance and or quickly tries to resolves the issue if possible. When necessary, the Help Desk Technician escalates the call to a Level-2 Technician for remote support or opens a help desk ticket for on-site assistance.

Reports To:

Director of Technology

Scope of Responsibility:

Level-1 technical support to schools and district employees.
Provides how-to guidance when appropriate.
Quickly resolves the issues when possible or escalates to a Level-2 technician for remote support.
Opens a help desk tickets to ensure assistance is provided.
Works closely with the technology Level-2 and Tech Support tams, infrastructure staff, and telecommunication staff.
Creates a customer service-oriented culture in the Technology Department and the Jefferson Parish
Anticipates help desk needs and notifies the Executive Director or Director of Technical
Ensures help desk support services are provided in a professional and timely manner to district
Responds accurately and pleasantly to callers with questions and/or problems addressed to the Help Desk, in a timely manner.
Refers unanswered questions and/or problems to the appropriate support team or director as needed.
Creates help desk tickets to log all incoming calls with detailed problem, disposition, and resolution or further assignments.
Attends training sessions on various software/hardware systems to upgrade knowledge to better service
Maintains security of electronic and print records with regards to confidentiality of student information and passwords that are issued for access to databases.
Consults with the Technical Support Technician to insure maximum coordination of effort for schools.
Maintains security of electronic and print records with regards to confidentiality of student information and passwords that are issued for access to database.
Performs other duties as assigned by the Director of Technology.

Skills and Qualifications:

We seek detail-oriented, independent self-starters who demonstrate an unwavering commitment to raising student achievement and who have a record of high performance in challenging situations. Successful candidates will als odemonstrate and possess:

High school graduate or GED
Graduate of an accredited technical school with course work concentration in electronics or a related filed or a minimum of one year of documented experience with computers and networks.
A+ Certification, Microsoft Certification preferred or equivalent work experience.
Documented experience with the following operating systems: MS Windows, Chrome-books, and Google Suite.
Prior experience with Ethernet and Wireless Topologies.

Desirable Qualifications:

Bachelor's degree.
Three (3) years of experience in Help Desk and Remote Support troubleshooting all types of computers, laptops and related peripheral hardware.
Active Directive experience.
Dell Tech Direct Certification.

Physical Involvement:

Sitting is required most of each workday. Must be able to operate office equipment. Standing, walking, reaching, bending, and lifting up to ten (40) pounds is sometimes required. Must possess mobility skills necessary to access a variety of work areas.

Compensation:

JPS offers a competitive salary that is commensurate with experience. JPS also offers a competitive benefits package.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183632
Position Id: e8beef02af98f139a43ff32b488f410
Posted 6 days ago

Fitment

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Job Details

Skills

Telecommunications
Customer Service
Training
Technical Support
Collaboration
Database
Attention To Detail
Electronics
A+
Microsoft
Operating Systems
Microsoft Windows
Google Chrome
Ethernet
Wireless Communication
Help Desk
Remote Support
Laptop
Computer Hardware
Dell
Management
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Summary

Level-1 technical support to schools and district employees.
Provides how-to guidance when appropriate.
Quickly resolves the issues when possible or escalates to a Level-2 technician for remote support.
Opens a help desk tickets to ensure assistance is provided.
Works closely with the technology Level-2 and Tech Support tams, infrastructure staff, and telecommunication staff.
Creates a customer service-oriented culture in the Technology Department and the Jefferson Parish
Anticipates help desk needs and notifies the Executive Director or Director of Technical
Ensures help desk support services are provided in a professional and timely manner to district
Responds accurately and pleasantly to callers with questions and/or problems addressed to the Help Desk, in a timely manner.
Refers unanswered questions and/or problems to the appropriate support team or director as needed.
Creates help desk tickets to log all incoming calls with detailed problem, disposition, and resolution or further assignments.
Attends training sessions on various software/hardware systems to upgrade knowledge to better service
Maintains security of electronic and print records with regards to confidentiality of student information and passwords that are issued for access to databases.
Consults with the Technical Support Technician to insure maximum coordination of effort for schools.
Maintains security of electronic and print records with regards to confidentiality of student information and passwords that are issued for access to database.
Performs other duties as assigned by the Director of Technology.

High school graduate or GED
Graduate of an accredited technical school with course work concentration in electronics or a related filed or a minimum of one year of documented experience with computers and networks.
A+ Certification, Microsoft Certification preferred or equivalent work experience.
Documented experience with the following operating systems: MS Windows, Chrome-books, and Google Suite.
Prior experience with Ethernet and Wireless Topologies.

Desirable Qualifications:

Bachelor's degree.
Three (3) years of experience in Help Desk and Remote Support troubleshooting all types of computers, laptops and related peripheral hardware.
Active Directive experience.
Dell Tech Direct Certification.

Dice Id: 80183632
Position Id: e8beef02af98f139a43ff32b488f410
Posted 6 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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