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Help Desk Technician

Jefferson Parish Schools

Marrero, Louisiana • Today

Full-time

Bilingual Helpdesk Technician - French Canadian

Stefanini

Remote or Toronto, Ohio • Today

Easy Apply

Full-time

Market

Senior Ethernet Network Engineer

GDH

Remote • 2d ago

Easy Apply

Third Party, Contract

Depends on Experience

Service Support Technician | Applicant Must Be Currently Local to Richmond, VA | Relocation Not Allowed

V.L.S. Systems, Inc

Remote or Hybrid in Richmond, Virginia • 19d ago

Easy Apply

Contract

Depends on Experience

IT Technician

Robert Half

Remote or Watchung, New Jersey • Today

Easy Apply

Contract

USD 21.85 - 25.30 per hour

IT Technician

Robert Half

Remote or Watchung, New Jersey • Today

Easy Apply

Contract

USD 18.21 - 21.09 per hour

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

SERVICE DESK MANAGER

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 82,980.00 per year

EUX Engineer -Montreal Canada - Remote

Blue Mantis

Remote • Today

Full-time

USD 38.46 - 48.08 per hour

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 23d ago

Full-time

105000 - 110,000

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Job Details

Skills

Telecommunications
Customer Service
Training
Technical Support
Collaboration
Database
Attention To Detail
Electronics
A+
Microsoft
Operating Systems
Microsoft Windows
Google Chrome
Ethernet
Wireless Communication
Help Desk
Remote Support
Laptop
Computer Hardware
Dell
Management
Workday

Summary

Position Description:

The Help Desk Technician is responsible for daily telephone interaction and providing Level-1 technical support to schools and district employees. The Help Desk Technician provides how-to guidance and or quickly tries to resolves the issue if possible. When necessary, the Help Desk Technician escalates the call to a Level-2 Technician for remote support or opens a help desk ticket for on-site assistance.

Reports To:

Director of Technology

Scope of Responsibility:

Level-1 technical support to schools and district employees.
Provides how-to guidance when appropriate.
Quickly resolves the issues when possible or escalates to a Level-2 technician for remote support.
Opens a help desk tickets to ensure assistance is provided.
Works closely with the technology Level-2 and Tech Support tams, infrastructure staff, and telecommunication staff.
Creates a customer service-oriented culture in the Technology Department and the Jefferson Parish
Anticipates help desk needs and notifies the Executive Director or Director of Technical
Ensures help desk support services are provided in a professional and timely manner to district
Responds accurately and pleasantly to callers with questions and/or problems addressed to the Help Desk, in a timely manner.
Refers unanswered questions and/or problems to the appropriate support team or director as needed.
Creates help desk tickets to log all incoming calls with detailed problem, disposition, and resolution or further assignments.
Attends training sessions on various software/hardware systems to upgrade knowledge to better service
Maintains security of electronic and print records with regards to confidentiality of student information and passwords that are issued for access to databases.
Consults with the Technical Support Technician to insure maximum coordination of effort for schools.
Maintains security of electronic and print records with regards to confidentiality of student information and passwords that are issued for access to database.
Performs other duties as assigned by the Director of Technology.

Skills and Qualifications:

We seek detail-oriented, independent self-starters who demonstrate an unwavering commitment to raising student achievement and who have a record of high performance in challenging situations. Successful candidates will als odemonstrate and possess:

High school graduate or GED
Graduate of an accredited technical school with course work concentration in electronics or a related filed or a minimum of one year of documented experience with computers and networks.
A+ Certification, Microsoft Certification preferred or equivalent work experience.
Documented experience with the following operating systems: MS Windows, Chrome-books, and Google Suite.
Prior experience with Ethernet and Wireless Topologies.

Desirable Qualifications:

Bachelor's degree.
Three (3) years of experience in Help Desk and Remote Support troubleshooting all types of computers, laptops and related peripheral hardware.
Active Directive experience.
Dell Tech Direct Certification.

Physical Involvement:

Sitting is required most of each workday. Must be able to operate office equipment. Standing, walking, reaching, bending, and lifting up to ten (40) pounds is sometimes required. Must possess mobility skills necessary to access a variety of work areas.

Compensation:

JPS offers a competitive salary that is commensurate with experience. JPS also offers a competitive benefits package.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183632
Position Id: e8beef02af98f139a43ff32b488f410
Posted 30+ days ago

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West Virginia

•

Today

Salary: See Position Description Location : Cabell County, WV Job Type: Full-Time Permanent Job Number: NC-2773 Department: - Not in the Classified Service, See Posting Opening Date: 10/26/2026 Closing Date: 11/13/2026 11:59 PM Eastern LOCATION OF VACANCY: CABELL Civil Service Type:: Non-Covered - This Position is Not Covered OR Classified Under the DOP Merit System Nature of Work HOW TO APPLY: To apply, submit letter of interest, resume, and contact information for three professional reference

Full-time

USD 40,000.00 - 45,000.00 per year

Desktop Support Specialist

Florida

•

Today

Desktop Support Specialist Req number: R8766 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting re

Full-time

USD 45,000.00 per year

Sr. IT Support Specialist (PST)

Remote

•

Today

Dexter Technologies Inc., is a leading provider of Staffing and Recruiting Services. For over two decades, we have put countless professionals to work at exciting opportunities. We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions. We are actively seeking qualified candidates for the following position for our client, who is an industry leader: Sr. IT Support Specialist Location: Remote (PST)

Easy Apply

Contract

Depends on Experience

Help Desk Technician

Florida

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Active Directory Administration, Customer Support, Help Desk Support Certifications: None Experience: 5 + years of related experience ship Required: Yes Job Description: Check out this great opportunity to join one of GDIT's fastest long-standing growing programs! US

Full-time

USD 23.37 - 31.63 per hour