ππ’ππ₯π: Asset Protection Coordinator - 2nd Shift - Onsite
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GSOC, SOC, emergency communications, dispatch environment, 911, PSAP,
alarm monitoring central station, military, law enforcement watch floor, emergency operations center, corporate, retail asset protection,
standard computer applications, Word, Excel, Outlook,
learn access control, video management, mass notification, incident management platforms,
enterprise access control, video management platforms, comparable systems,
threat-intelligence, natural hazard monitoring platforms,
access control, video surveillance, alarm, threat intelligence platforms, severe weather, natural hazard, civil disruption feeds,
Validates alarms, events, distinguishing actionable incidents, system faults, false activations, evaluates unusual behavior, recorded video review,
critical incidents, medical emergencies, severe weather events, emergency response protocols, coordinates notifications, factual situational information,
exports video evidence, retention requirements, Reports camera, access control, system failures, documents periods,
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GENERAL FUNCTION
The Asset Protection (AP) Coordinator assigned to the Security Operations Center (SOC) monitors access control, video surveillance, inbound notifications, alarm, and threat-intelligence systems across the company facility estate on a 24/7 basis. The Coordinator validates incoming alarms and events, initiates leadership notification and escalation within defined time thresholds, directs immediate protective action when life safety is at risk, and produces accurate reporting of incidents and shift activity.
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MAJOR DUTIES & RESPONSIBILITIES
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Monitoring and Detection
Monitors access control, video surveillance, alarm, and threat intelligence platforms across assigned facilities.
Monitors severe weather, natural hazard, and civil disruption feeds for proximity to company facilities and personnel.
Validates alarms and events, distinguishing actionable incidents from system faults and false activations, and evaluates unusual behavior through live and recorded video review.
Identifies potential theft, fraud, and security concerns and refer cases for investigation.
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Incident Response and Protective Action
Responds to critical incidents, medical emergencies, and severe weather events affecting company facilities and personnel.
Initiates emergency response protocols and coordinates notifications during life-safety incidents in accordance with department procedures.
Provides factual situational information to responding agencies, and to personnel on scene.
Escalates incidents in accordance with established guidelines and required timeframes.
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Operations and Documentation
Prepares accurate and timely incident reports and situational summaries for leadership.
Preserves and exports video evidence in accordance with retention requirements.
Completes a documented handover at the end of each shift and maintains post coverage until relieved.
Reports camera, access control, and system failures, documents periods of degraded coverage, and maintains radio, telephone, and console discipline.
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BASIC (REQUIRED) QUALIFICATIONS
High school diploma or equivalent.
2+ years of experience in a GSOC or SOC, emergency communications or dispatch environment (911/PSAP), alarm monitoring central station, military or law enforcement watch floor, emergency operations center, or corporate/retail asset protection role.
Strong written and verbal communication skills
Ability to detect and evaluate unusual behavior and circumstances.
Ability to prioritize and manage multiple concurrent incidents.
Proficiency with standard computer applications (Word, Excel, Outlook) and demonstrated ability to learn access control, video management, mass notification, and incident management platforms.
Ability to work a fixed rotating shift schedule including nights, weekends, and holidays, and to remain at post until properly relieved.
Ability to maintain the confidentiality of sensitive video, access control, and personnel information.
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PREFERRED QUALIFICATIONS
Hands-on experience with enterprise access control and video management platforms or comparable systems.
Familiarity with threat-intelligence and natural hazard monitoring platforms.
Emergency dispatch certification (APCO/EMD), CPR/AED and First Aid, or comparable credentials.
Progress toward, or completion of, a recognized security certification (e.g., ASIS PSP).
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VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
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Account co-ordinator: Sekhar Radhakrishnan
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VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
