Title: Network Implementation Analyst - Onsite
Mandatory skills:
networking, network troubleshooting,
Cisco, Meraki switches, routers, wireless access points, SD-WAN solutions,
iOS, iPad devices, device provisioning, enrollment, configuration, MDM solutions,
Intune, JAMF, Workspace ONE, application deployment, end-user troubleshooting,
TCP/IP, DNS, DHCP, VPN, Wi-Fi connectivity, firewall troubleshooting,
Meraki MX, MS, MR product lines,
Airwatch, Intune, enterprise MDM platforms, POS, payment devices, printers, store technology,
cloud networking, SaaS application support, project deployment, hardware, software, system enhancements, business process
Description:
The Implementation Analyst will support multiple technology implementation initiatives by assisting with planning, coordination, execution, and post-go-live support activities. The role will work closely with IT partners, business stakeholders, vendors, field technicians, and support teams to ensure the successful deployment of hardware, software, system enhancements, and business process changes. Responsibilities include implementation coordination, project tracking, issue management, data validation, testing support, documentation, training support, and hyper care activities. The analyst will serve as a key liaison between technical teams and business partners to ensure project milestones remain on schedule, risks are proactively managed, and operational disruptions are minimized.
Specific Skills Needed:
Top 3-5 mandatory and/or minimum requirements
3+ years of experience supporting IT implementations, technology deployments, or infrastructure rollouts.
Hands-on experience troubleshooting enterprise networking environments, including Cisco and/or Meraki switches, routers, wireless access points, and SD-WAN solutions.
Experience supporting iOS/iPad devices, including device provisioning, enrollment, configuration, MDM solutions (Intune, JAMF, Workspace ONE, etc.), application deployment, and end-user troubleshooting.
Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, VPN, Wi-Fi connectivity, firewall troubleshooting, and device-to-application communication issues.
Experience coordinating with vendors, field technicians, and business stakeholders during installations, migrations, and production support activities.
Top 3-5 desirable attributes/qualifications
Experience supporting retail store environments.
Familiarity with Meraki MX, MS, and MR product lines.
Experience with Airwatch, Intune or other enterprise MDM platforms.
Experience with POS, payment devices, printers, and store technology.
Basic knowledge of cloud networking and SaaS application support.
Required levels/ Years of Experience education – discuss whether there is flexibility
Associate''s or Bachelor''s degree in Information Technology, Computer Science, Business, or a related field preferred. Equivalent work experience may be considered in lieu of formal education.
Minimum 3-5 years of experience supporting technology implementations, deployments, infrastructure projects, or field technology operations.
Minimum 2-3 years of hands-on experience troubleshooting enterprise networking environments, including Cisco and/or Meraki networking equipment.
Experience supporting and managing iOS/iPad devices, including deployment, configuration, enrollment, and troubleshooting through an MDM platform (Intune, Workspace ONE, Jamf, etc.).
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic firewall troubleshooting.
Experience working with vendors, field technicians, and business stakeholders during installations, migrations, and production support activities.
Relevant certifications such as Cisco CCNA, Meraki ECMS, CompTIA Network+, or Microsoft Intune certifications are preferred but not required.
Flexibility: Candidates with strong implementation/project deployment experience and proven network troubleshooting skills may be considered even if they do not meet all preferred educational or certification requirements.
Notes:
100% Onsite
Work Hours: 9-5pm EST
This is a contract role with the possibility of conversion to full-time based on business needs and performance
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Sekhar Radhakrishnan
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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