Appliance Technical Quality Rework Lead
Mechanicsburg, PA - On Site
Duration: 12 + Months
Description:
Perform duties as a working lead supervisor to implement product quality enhancements in a warehouse environment.
Occasional travel (out-of-town/overnight) required.
Occasional Service Call ride along to go and see issues ‘first hand’ at the consumer installation accompanied by Factory Service personnel.
Education/Experience:
Associates degree in Engineering, Manufacturing, or related field and
5 + years Industrial/Automotive/Appliance Manufacturing Quality experience or
5 + years experience Appliance Service Technician
Typical Assignment:
Inspection and/or installation of appliance product upgrade/enhancement
Environment is usually Domestic RDC (warehouse)
Work may be performed with other Supplier contractors and/or local temp labor
Customer Home visits with service providers to document customer pain points
Technical Skills:
Familiarity and experience using hand tools: drills, other powered and non powered tools
Familiarity and experience with computers and test equipment
Familiarity and experience with test and inspection SOP/Instructions
Working conditions:
Ambient temperature in RDC
Working hours normally 6am-4pm
Interact with service providers and customers
Engineering provides rework instructions, parts, any specialty tools
Warehouse provides repacking material
Warehouse provides material movers and sets inventory down
Must be able to stand for long periods
Must be able to lift 50 lbs
Must be able to use a computer and peripheral equipment
Must be familiar with spreadsheet software
Rework examples:
Inspect condenser fan operation on a refrigerator, replace if required
Install upgraded software via programmer or OTA
Inspect and replace glass door pack adhesive on a range
Customer Home examples:
Given a weekly schedule of addresses and customer calls with a service provider
Shadow the service provider while documenting the customers pain points
Gather photos/videos/failed parts and notes from the in home visit in a google form
Data is taken back to plants/engineers to understand root cause of issue to improve product
Misc:
Travel separately but work usually with partners
Computer, email address and system user id are provided
Hours worked in this position vary week-to-week
Travel time (to & from city destination) is paid (starts when you leave your house)
Possible occasional overnight travel to other warehouses regionally
We try to book travel through BCD (fully reimbursed if ghost card is not available)
All food, hotel or car expenses are reimbursed if charged to personal card
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