Job#: 3057768 Job Description: Associate Implementation Specialist, Service Delivery
Location: Memphis, TN (On-site)
Role Overview
This organization is seeking an Associate Implementation Specialist to join the Service Delivery team. The selected candidate will provide crucial hands-on hardware repair and operational support within a dynamic data center environment. This position requires a dedication to technical excellence, with a prerequisite of fifty hours of paid training to be completed prior to starting on-site. Candidates must be flexible to work weekends and holidays as customer requirements dictate.
Key Responsibilities
- Provide day-to-day data center operational support and perform hands-on hardware replacement and server maintenance.
- Escort and coordinate with dispatched field engineers to ensure efficient resolution of on-site tasks.
- Manage parts shipping, receiving, and inventory tracking for the facility.
- Maintain and update environment documentation including serial numbers, elevations, and runbooks.
- Coordinate with colocation teams for power, cooling, and facility maintenance activities.
- Execute customer-directed system and version updates.
- Proactively monitor servers and notify customers of potential issues.
- Open, manage, triage, and coordinate break/fix service requests with technical support teams.
- Perform troubleshooting, log collection, and follow vendor-recommended resolutions.
- Perform operating system installations, graphics processing unit configurations, and validation testing.
Required Qualifications
Education: Technical certification or equivalent hands-on experience in computer science, information technology, or a related field is required.
Experience: Proven experience working inside servers, replacing physical components, and performing hardware troubleshooting is required. Prior experience in field services and hardware repair is highly beneficial.
Technical Skills: Proficiency in basic networking, experience reading Linux logs, and comfort using the Linux command-line interface are required. Candidates must also possess the physical ability to lift up to 65 pounds and work comfortably while positioned on a ladder.
Preferred Qualifications
- Experience with RDMA over Converged Ethernet network environments.
- Familiarity with NVIDIA graphics processing units and network interface cards.
- Strong written and verbal communication skills for effective team and customer coordination.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
