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Power Edge
Nividia
Rack and Stack

Summary

Role: Data Centre

Location: Memphis, TN

Top Skills' Details

Power Edge

Nividia

Rack and Stack

Job Description

Responsibilities:

On-Site Support

Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime
Design and implement standard procedures
Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability
Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans
Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures
Enforce safety, quality, and documentation guidelines during interventions
Perform initial system health checks and environmental audits to ensure compliance with operational standards
Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory.

Collaboration

Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols
Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences
Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction
Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments.
Conduct and actively contribute to on-call rotations or extended hours support (when required)
Collaborate with engineering teams to validate firmware updates and compatibility before deployment
Author comprehensive technical documentation for recurring issues and share with global support teams

Training and Knowledge Sharing

Provide training and support to team members on tool usage and standard procedures
Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise
Commit to ongoing professional development by attending required training classes to maintain a working knowledge of DELL or Dell Technologies equipment, software, and OEM systems
Design and implement quick-reference guides for common troubleshooting scenarios to reduce resolution time

Administrative and Operational Duties

Proactively manage assigned spare parts, tools, and test equipment
Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards
Ensure prompt parts returns
Follow proper escalation procedures as required
Perform additional duties with precision and accountability by the supervisor
Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting
Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components
Design and implement and present weekly operational summaries for leadership highlighting key service metrics and trends

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90973529
Position Id: 9037651
Posted 3 days ago

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Basheer Mohammed

Recruiter! @ Tech Rakers

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Hiring for Data Centre || Memphis, TN

Skills

Summary

Dice Job Match Score™

Basheer Mohammed

Similar Jobs

Hiring for Data Centre || Memphis, TN

Job Details

Skills

Summary

Dice Job Match Score™

Basheer Mohammed

Similar Jobs