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Hiring for Data Centre || Memphis, TN

Tech Rakers

Memphis, Tennessee • 19d ago

Easy Apply

Contract, Third Party

$30 - $40

Architect - Enterprise AI (Memphis, TN / Coppell TX) or Remote in USA

St. Jude Childrens Research Hospital

Remote or Memphis, Tennessee • Today

Full-time

Helpdesk Support || Memphis, TN

Programmers.io

Memphis, Tennessee • 3d ago

Easy Apply

Full-time, Contract, Third Party

Data Center Engineer (in Atlanta, GA)

Five9, Inc

Remote • Today

Full-time

USD 55,100.00 - 137,500.00 per year

Job Details

Skills

Power Edge
Nividia
Rack and Stack

Summary

Role: Data Centre

Location: Memphis, TN

Top Skills' Details

Power Edge

Nividia

Rack and Stack

Job Description

Responsibilities:

On-Site Support

Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime
Design and implement standard procedures
Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability
Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans
Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures
Enforce safety, quality, and documentation guidelines during interventions
Perform initial system health checks and environmental audits to ensure compliance with operational standards
Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory.

Collaboration

Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols
Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences
Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction
Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments.
Conduct and actively contribute to on-call rotations or extended hours support (when required)
Collaborate with engineering teams to validate firmware updates and compatibility before deployment
Author comprehensive technical documentation for recurring issues and share with global support teams

Training and Knowledge Sharing

Provide training and support to team members on tool usage and standard procedures
Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise
Commit to ongoing professional development by attending required training classes to maintain a working knowledge of DELL or Dell Technologies equipment, software, and OEM systems
Design and implement quick-reference guides for common troubleshooting scenarios to reduce resolution time

Administrative and Operational Duties

Proactively manage assigned spare parts, tools, and test equipment
Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards
Ensure prompt parts returns
Follow proper escalation procedures as required
Perform additional duties with precision and accountability by the supervisor
Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting
Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components
Design and implement and present weekly operational summaries for leadership highlighting key service metrics and trends

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90973529
Position Id: 9037651
Posted 30+ days ago

Fitment

Dice Job Match Score™

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Basheer Mohammed

Recruiter! @ Tech Rakers

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Memphis, Tennessee

•

6d ago

Data Center Technician Memphis, Tennessee Long Term Dell Power Edge is the most important and non-negotiable skill. If they don t have Nvidia, I will still speak with them. From account manager: Dell power edge brake fix type experience. This isn t "rocking a piece of equipment , they are pulling out the server, fixing the issues, replace the part or swap server/ They will be trained for a month to 6 weeks in Memphis and will primarily live there. They will be able to go home on the weekends

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Contract

Depends on Experience

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Service Engineer

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Data Centre Remote Hands Engineer

Remote or Pennsylvania

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Full-time

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