Kickstart your IT career in a fast-paced, people-focused support environment! We're looking for a motivated Service Desk Technician who enjoys solving problems, helping others, and working with technology. In this role, you'll be the first point of contact for users, providing hands-on technical support and delivering an outstanding customer experience.What You'll Do- Serve as the first line of support for end users experiencing technical issues
- Respond to support requests via phone, chat, email, and ticketing systems
- Troubleshoot hardware, software, Microsoft 365, network, and connectivity issues
- Document incidents, resolutions, and customer interactions within the ticketing system
- Escalate complex issues to higher-level support teams when needed
- Follow up with users to ensure issues are fully resolved and customer satisfaction is achieved
- Clearly communicate solutions and technical information to both technical and non-technical users
- Support technology rollouts, upgrades, and special projects as needed
What We're Looking For- 1+ year of experience in a customer service, help desk, technical support, or service desk role
- Working knowledge of Microsoft 365 applications and basic networking concepts
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to stay organized and manage multiple priorities in a fast-paced environment
- A positive attitude and passion for helping people with technology
Why You'll Love This Opportunity- Gain hands-on experience supporting a wide range of technologies
- Build valuable IT skills in a collaborative, team-oriented environment
- Work with a variety of users and technology challenges every day
- Opportunity to grow your technical knowledge and advance your IT career
Job Type & LocationThis is a Contract position based out of Menasha, WI.
Pay and BenefitsThe pay range for this position is $18.00 - $27.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Menasha,WI.
Application DeadlineThis position is anticipated to close on Sep 4, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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