We are looking for Call Center Agent - Remote / Telecommute for our client in Mesa, AZ
Job Title: Call Center Agent - Remote / Telecommute
Job Location: Mesa AZ
Job Type: Contract
Job Overview:
Pay Range: $12.50hr - $17.50hr
Requirement/Must Have:
- Bachelor s degree or equivalent experience.
- 1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry.
- Strong verbal and written communication skills.
- Very good keyboard skills.
- Conversant using MS Office including PowerPoint, Excel, and MS Word.
- Strong problem solving and analytical skills.
- Customer centric approach.
- Ability to work accurately under pressure.
- Good team player.
- Strong sense of urgency.
Responsibilities:
- Answer incoming calls from shareholders, brokers, and institutional clients.
- Provide superior customer service to all clientele, both internal and external.
- Perform necessary research regarding account problems and make outbound calls as necessary.
- Adhere to daily schedule by being available to take inbound calls as scheduled.
- Promptly respond to clients telephone inquiries and ensure that their needs are met with accuracy and professionalism.
- Ensure account verification procedures are followed.
- Adhere to call handling requirements while interacting with customers.
- Respond to specific account and procedural information requests including balances, closing prices, portfolio performance, and quotes.
- Listen actively and probe to determine client needs.
- Actively resolve client issues.
- Maintain shareholder accounts on the appropriate systems.
- Escalate issues when necessary.
- Keep management team informed of client feedback.
- Make outbound follow-up calls to shareholders in response to issues which cannot be resolved point-of-call.
- Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests.
- Remain up to date regarding Stock Transfer products, services, and systems.
- Maintain working knowledge of products that the organization supports.
- Maintain working knowledge of policies and procedures.
- Complete extensive ongoing training to maintain competency in financial markets and instruments.
Nice to Have:
- Formal training in typing.
Skills:
- CPU troubleshooting.
- On call support.
- MS Office.
- PowerPoint.
- Excel.
- MS Word.
- Customer Service.
- Financial Services.
Qualification And Education:
- Bachelor s degree or equivalent experience.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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