Title: Compliance Officer - Onsite
Mandatory skills:
Versa,
OnBase system,
customer service,
resources, referrals
Description:
CANDIDATE RESPONSIBILITIES:
Contact constituents/complainants to discuss the details of the complaints that are filed.
Read client statute and compare with complaints to analyze the issue.
Communicating with the public, so good customer service skills are a MUST.
Advise complainant of the client’s jurisdiction and that the case is being closed and for what reason.
Provide any resources or referrals, as appropriate.
Send a written correspondence to the complainant once approved by the supervisor.
Close the case out by adding the appropriate codes/activities/statues in Versa.
Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
Communicate verbally and in writing appropriately
Read and interrupt client statutes
Previous experience working with the public in a professional work environment
Exceptional organizational skills
Commit to the project time line
Skill - Required / Desired - Amount
Ability to speak and understand English - Required
High school diploma - Required
Excellent written and oral communication with the public - Required
Ability to read and interrupt client statues - Required - 1
Experience working with the public in a professional work environment - Required - 3
Experience working with the public and analyzing complaints - Required - 1
Experience using Versa - Highly desired
Experience using OnBase system - Highly desired
Bachelors Degree - Highly desired
Notes:
Onsite
Monday - Friday 8am - 5pm
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Binodh Thankappan
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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