Role: Journey Orchestration Manager
Duration: 6 months +
Location: 2 Biscayne Blvd, Miami, FL 33131 (Onsite M-Th, remote Fridays)
Job Description
REPORTS TO: Sr. Product Manager, Journey Orchestration & Consumer Intelligence
Notes from the manager, please do not post:
This person will help the enterprise expand our support for multiple channels, cross-functional teams, and platforms.
This is a strategic thinker who's had enough experience in the consumer lifecycle to help us usher in a new way of working throughout the organization, so they should have soft skills to support the work that will be executed.
Position Summary
The Lead, Journey Orchestration (Contractor) is a hands-on individual contributor responsible for executing and operationalizing enterprise journey orchestration and personalization strategy, with an initial focus on commercial and transactional email. This role partners closely with senior product leadership, CRM strategy, engineering, and analytics teams to translate enterprise vision into delivery-ready requirements, orchestrated journeys, and measurable outcomes.
Key Responsibilities
Journey Orchestration & Execution
- Plan and support execution of enterprise journey orchestration strategy across commercial and transactional email channels
- Design, build, and optimize lifecycle journeys within Salesforce Marketing Cloud, Adobe Target and similar platforms
- Ensure coordinated sequencing, suppression, and prioritization across communications and participate in designing governance structure
- Support expansion to additional channels over time (SMS, push, app, web)
Delivery & Backlog Support
- Translate strategic direction into clear requirements, user stories, acceptance criteria and high-level technical diagrams
- Support a prioritized backlog aligned to enterprise personalization goals
- Partner with developers during agile delivery to clarify scope and unblock execution
- Review and prioritize defects, enhancements, and optimization opportunities
Cross-Functional Collaboration
- Work closely with product, CRM, engineering, analytics, and data teams
- Coordinate dependencies across MarTech platforms and data pipelines
- Provide clear status updates, risks, and recommendations to product leadership
Optimization & Enablement
- Partner with analytics teams to review journey performance and delivery health
- Identify opportunities for testing, optimization, and incremental personalization
- Contribute to documentation, standards, and Centers of Excellence enablement
Qualifications
- 3 5+ years of experience in CRM, lifecycle marketing, personalization, or journey orchestration
- Hands-on experience with Salesforce Marketing Cloud or comparable platforms
- Strong understanding of customer lifecycle communications and data-driven personalization
- Experience working in agile, cross-functional delivery environments
Role Scope
This is an execution-focused lead role supporting enterprise strategy owned by senior product leadership. The role does not include people management, budget ownership, or enterprise roadmap approval.
Email- Phone Number : +1 321 7856 062
STELLENT IT A Nationally Recognized Minority Certified Enterprise
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