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Position: Bilingual Monitoring Agent (Portuguese)
Location: Milford, OH 45150 (Onsite)
Duration: FTE/ Direct Hire
Job Description:
The Monitoring Agent is responsible for managing digital media assets through structured, workflowbased operational processes. This role ensures the accuracy, quality, and timely delivery of content across client platforms, while actively collaborating with internal teams, network partners, and external vendors to resolve issues and maintain service excellence.
Key Responsibilities
Meet productivity metrics stipulated in the contract, including:
Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.
With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.
Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.
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