Search Jobs | Dice.com

3 results (0 new)

Group by company

Customer Success Guide Portuguese

Stanley David and Associates

Milford, Ohio • Yesterday

Easy Apply

Full-time

Depends on Experience

Customer Success Guide

Stanley David and Associates

Cincinnati, Ohio • 15d ago

Easy Apply

Full-time

65000 - 80000

Bilingual Monitoring Agent (Portuguese)

VeridianTech

Cincinnati, Ohio • Today

Easy Apply

Full-time

$$50k/Year

Stanley David and Associates

Job Details

Skills

SaaS

Summary

Role :: Customer Success Guide Portuguese
Location :: Milford, OH

Type :: Fulltime

Job Description
Must Have Technical/Functional Skills
• Certified System Administrator (CSA)
• ITIL® Foundation Certification
• Customer Success, IT service management, or SaaS related certifications are an advantage
Roles & Responsibilities
Serve as the first point of contact for customer inquiries across voice, chat, and email channels.
Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills.
Deliver a professional, empathetic, and consistent experience across all customer interactions.
Handle escalated or complex issues calmly, ensuring clear communication and timely resolution.
Identify opportunities to improve customer satisfaction, retention, and product usage.
Recommend relevant upgrades or complementary solutions based on customer needs and usage, while maintaining a customer first approach.
Participate in consultative conversations aligned to customer goals and outcomes.
Accurately document all customer interactions and actions in the case management system.
Ensure follow ups and case closures are completed within defined service level timelines.
Adhere to quality standards, security requirements, and operational processes.
Strong customer centric mindset with high ownership
Excellent verbal and written communication skills
Ability to simplify technical information for non technical audiences
Structured problem solving and analytical thinking
Empathy, professionalism, and resilience in high volume environments
Attention to detail and process discipline
English: CEFR B2 or higher (mandatory); C1 preferred
Portugese: B2 to C1 (CEFR scale)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097129
Position Id: 9057222
Posted 1 day ago

Company Info

About Stanley David and Associates

We strive to add value and work as true partner with our clients

Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.

We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.

In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates

-We have a Global Footprint with offices in 3 countries USA, UK and India.

-SDNA Global have built up an incredible reputation within the IT strategic hiring.

-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.

-Each SDNA member has over 5 years of experience in Talent Acquisition

-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa

-Telecom, Media and Hi-tech

-Health care and Life Sciences

-Energy and Utilities

-CPG, Retail and Transport

-Banking and Financial Services

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Louisa Alcott

Recruiter @ Stanley David and Associates

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Customer Success Guide

Cincinnati, Ohio

•

15d ago

Must Have Technical/Functional Skills Certified System Administrator (CSA) ITIL Foundation Certification Customer Success, IT service management, or SaaS related certifications are an advantageRoles & ResponsibilitiesServe as the first point of contact for customer inquiries across voice, chat, and email channels.Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills.Deliver a professional, empathetic, and consistent exper

Easy Apply

Full-time

65000 - 80000

SaaS Security Posture Management Engineer

Phoenix, Arizona

•

28d ago

Role - SaaS Security Posture Management EngineerExperience Required - 5+ YearsMust Have Technical/Functional SkillsSkills and Expertise: 5+ years of experience in cybersecurity, data security, or data engineering with strong focus on data discovery, classification, or SSPM Strong expertise in:o Modern data architectures (data lakes, warehouses, distributed systems)o Structured and unstructured data ecosystemso Data classification methodologies and regulatory frameworks (PCI, PII) Demonstrated ex

Easy Apply

Full-time

90,000 - 130,000

Stanley David and Associates

Job Details

Skills

SaaS

Summary

Role :: Customer Success Guide Portuguese
Location :: Milford, OH

Type :: Fulltime

Dice Id: 91097129
Position Id: 9057222
Posted 1 day ago

Company Info

About Stanley David and Associates

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Louisa Alcott

Recruiter @ Stanley David and Associates

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Customer Success Guide

Cincinnati, Ohio

•

15d ago

Easy Apply

Full-time

65000 - 80000

SaaS Security Posture Management Engineer

Phoenix, Arizona

•

28d ago

Easy Apply

Full-time

90,000 - 130,000