Job#: 3054594 Job Description: Content Author
Location: Milwaukee, Wisconsin
Role Overview
This organization is seeking a technical Content Author to support its e-commerce website. The role sits on an agile scrum team within the website product owner group and collaborates closely with product information management (PIM), marketing, and brand teams. This is a platform and publishing role focused on formatting, building, publishing, and troubleshooting approved content within CMS platforms. The successful candidate will work alongside established team members who will provide training on internal processes.
Key Responsibilities
- Address and resolve content support requests from the business, coordinating with PIM and other departments to gather missing data.
- Update and publish product content, including marketing copy, features, specifications, and FAQs, within the CMS.
- Update product detail pages in coordination with the PIM team.
- Support product launches, including the publication of region-specific SKUs.
- Manage the end-of-life process for products by removing them from active pages.
- Build and publish campaign or promotional pages utilizing content provided by brand and marketing teams.
- Troubleshoot publishing and configuration issues within the CMS independently.
- Execute bulk content updates as required by the business.
- Manage incoming requests and product launch intake through ServiceNow.
- Maintain and follow technical documentation standards.
- Support the decommissioning and transition activities during future CMS platform migrations.
Required Qualifications
Education: A bachelor's degree in a relevant field or equivalent professional experience is required.
Experience: 2 to 3 years of experience working as a content author, content publisher, or CMS specialist within a web or e-commerce environment.
Technical Skills: Hands-on experience with Sitecore or similar CMS platforms such as WordPress. Basic proficiency in HTML and CSS is required, along with experience using ServiceNow or equivalent ticketing systems. Candidates must demonstrate familiarity with digital asset management (DAM) tools, an understanding of product data integration from PIM to CMS, and experience working within agile or scrum environments.
Preferred Qualifications
- Experience utilizing inRiver PIM or specific digital asset management systems.
- Hands-on experience with Payload CMS.
- A proactive and analytical approach to understanding page architecture and publishing workflows.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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