The Systems Analyst III contractor is a hands-on operational role dedicated to ensuring
Milwaukee County has a complete, accurate, and continuously validated inventory of all
physical technology assets. This position focuses primarily on field verification, device
tracking, hardware lifecycle processes, inventory processes and ensuring that what exists
physically across County facilities is fully and precisely represented in ManageEngine
ServiceDesk Plus (SDP) and the CMDB.
The contractor works closely with the Service Operations Manager and team, Business
Analysts, Security team, and Infrastructure teams to maintain disciplined stewardship of
desktops, laptops, tablets, printers, POS equipment, networking devices, specialized
operational hardware, and other embedded digital systems.
Strategic intent
This hardware-centric position establishes the physical foundation for a mature, accurate,
and automated IT Asset Management program. Through detailed fieldwork tracking,
validating, tagging, reconciling, and monitoring hardware across County facilities the
contractor strengthens the CMDB, reduces operational risk, improves troubleshooting
efficiency, and supports cost-optimized lifecycle decisions.
Ultimately, this role ensures that every physical technology asset in Milwaukee County is
known, verified, properly maintained, and strategically managed.
Core Responsibilities
1. Hardware Discovery, Validation & Reconciliation
Conduct physical walkthroughs across County offices, departments, and remote sites to
locate, inspect, and validate IT hardware.
Confirm asset tags, serial numbers, physical condition, hardware model, and specific
device configurations.
Reconcile differences between physical hardware and CMDB records; correct
inaccuracies and update missing relationships.
Inventory reconciliation: Execute periodic (weekly/monthly) data reconciliation
processes to compare CMDB asset records against active network discovery, cloud
management, and endpoint tools.
Identify systemic flaws in automated discovery or manual data entry workflows and
propose permanent fixes to prevent future inventory drift.
Identify and document orphaned, misplaced, untagged, or non-standard devices.
Analyze mismatched data points, such as ghost assets, missing serial numbers, and
incorrect lifecycle statuses, and trace their root cause.
Work with IT and department personnel to assign financial charge code information to
each asset.
2. Field-Based Hardware Tracking & Placement Accuracy
Maintain real-time accuracy regarding where each device is physically located desk,
room, building, or operational zone.
Work directly with site technicians, supervisors, and departmental contacts to confirm
hardware placement changes and promote on-going asset management practices
Monitor and document equipment movement during relocations, renovations,
department moves, and lifecycle refresh activities.
3. Device Lifecycle & Hands-On Processing
Support the full lifecycle of physical IT hardware, including receiving, tagging, imaging
assistance, prep for deployment, and retirement.
Perform intake verification on new hardware shipments matching POs, confirming
specs, ensuring standard compliance.
Capture warranty status, purchase dates, age, and condition within the asset system of
record to support refresh and budgeting decisions.
Coordinate secure packaging and transport of devices scheduled for repair, return, or
disposal.
4. CMDB Accuracy for Hardware Relationships
Ensure the CMDB reflects correct associations between physical hardware and: assigned
users, business units, network segments, installed software, tickets, incidents, and
changes.
Validate that physical asset roles (workstation, kiosk, POS terminal, mobile device,
peripheral) are correctly represented.
5. Department Engagement for Hardware Awareness
Build consistent communication channels with County departments to understand:
what hardware they use; where it is deployed; how it supports their operations; what
changes or upgrades are planned.
Identify operational impacts of outdated, damaged, or insufficient hardware.
6. Procurement, Standards & Physical Compliance
Assist with verifying device requests for compatibility with County standards.
Validate equipment specifications against approved configurations before purchase or
deployment.
Support procurement teams with hardware-specific data, vendor coordination, and
replacement justification.
7. Hardware Governance, Refresh & Replacement Insight
Maintain structured datasets about device age, support eligibility, warranty windows,
and end-of-life timelines.
Assist in hardware refresh prioritization by providing accurate, field-validated data.
Identify high-risk devices (e.g., aging POS terminals, unsupported models, damaged
equipment) and flag for proactive action.
8. Secure Hardware Disposal & Physical Chain-of-Custody
Coordinate the physical collection of retired devices.
Ensure that devices sent for disposal or recycling follow proper chain-of-custody, data
wiping, destruction, and vendor compliance.
Assist efforts to recover residual value from salvageable equipment.
9. ITIL-Aligned Hardware Process Improvement
Support creation and documentation of hardware standards for end-user devices,
peripherals, and specialized digital equipment.
Contribute to troubleshooting hardware-related issues tied to those standards.
Participate in governance discussions on hardware selection, approval pathways, and
lifecycle processes.
KEY SKILLS
IT Asset Management, including Hardware Discovery, Validation & Reconciliation 5+
years.
CMDB data accuracy and Asset Associations 5+ years.
IT Asset Management process development and documentation 5+ years.
