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IT Support Technician

TriCom Technical Services

Minneapolis, Minnesota • Yesterday

Easy Apply

Full-time

25 - 35

IT Technician

Robert Half

Remote or Watchung, New Jersey • Today

Easy Apply

Contract

USD 21.85 - 25.30 per hour

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

TriCom Technical Services

Job Details

Skills

Help desk
IT support
Service desk
windows
macOS
Apple

Summary

IT Support Technician

Summary
We are seeking an IT Support Technician to resolve escalated issues, improve first-call resolution, and ensure reliable, secure technology services across the organization.
Responsibilities

Provide advanced technical support for hardware, software, network, and application issues via phone, email, and in person.
Resolve Level-1 escalations by diagnosing root causes and delivering solutions aligned with Service Level Agreements (SLAs).
Document, track, and close Service Desk tickets accurately in the ticketing system.
Collaborate with senior IT staff to resolve complex or recurring technical issues.
Train and support Level-1 Service Desk staff to improve knowledge sharing and first-call resolution.
Install, configure, deploy, and maintain computers, peripherals, and authorized software.
Recommend hardware and software upgrades to maintain current, functional technology.
Create and maintain technical documentation, procedures, and standards.
Provide basic end-user training to support effective technology use.
Maintain confidentiality and adhere to high ethical standards (due to this role’s direct access to sensitive systems and data).

Requirements

Associate’s degree in Information Technology or a related field.
Minimum of 5 years of IT support experience.
Strong troubleshooting skills across multiple platforms, operating systems, and applications.
Experienced in using a service desk ticketing system.
Excellent written and verbal communication skills.
Ability to prioritize work, meet deadlines, and work effectively under pressure.
Ability to lift up to 40lbs. and work on-site, 40 hours per week.

Preferred

ITIL certification.
CompTIA A+ certification.
Experience with ServiceNow.
Experience with JAMF.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: tricom
Position Id: 11720
Posted 1 day ago

Company Info

About TriCom Technical Services

TriCom Technical Services is a professional Information Technology Staffing and Recruiting firm providing staff augmentation, direct placement and outsourcing services to improve the organizational performance of our clients.

Since our founding in 1994, we have helped our clients improve the speed, efficiency and quality of their core business processes by delivering key contributors to their teams. TriCom is headquartered in suburban Kansas City (Leawood, KS) and has serviced over 250 Corporate Clients in 25 different states, providing more than 2,000 information technology professionals in contract, contract-to-hire, and direct placement opportunities.

TriCom provides 100% paid high quality medical and dental insurance at no-cost to our employees. We offer a safe-harbor 401K plan, which is 100% vested from day one. TriCom matches 100% of the first 3% you contribute and 50% of the next 2%. We also offer paid holidays and paid time off.

Fitment

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TriCom Technical Services

Job Details

Skills

Help desk
IT support
Service desk
windows
macOS
Apple

Summary

Provide advanced technical support for hardware, software, network, and application issues via phone, email, and in person.
Resolve Level-1 escalations by diagnosing root causes and delivering solutions aligned with Service Level Agreements (SLAs).
Document, track, and close Service Desk tickets accurately in the ticketing system.
Collaborate with senior IT staff to resolve complex or recurring technical issues.
Train and support Level-1 Service Desk staff to improve knowledge sharing and first-call resolution.
Install, configure, deploy, and maintain computers, peripherals, and authorized software.
Recommend hardware and software upgrades to maintain current, functional technology.
Create and maintain technical documentation, procedures, and standards.
Provide basic end-user training to support effective technology use.
Maintain confidentiality and adhere to high ethical standards (due to this role’s direct access to sensitive systems and data).

Requirements

Associate’s degree in Information Technology or a related field.
Minimum of 5 years of IT support experience.
Strong troubleshooting skills across multiple platforms, operating systems, and applications.
Experienced in using a service desk ticketing system.
Excellent written and verbal communication skills.
Ability to prioritize work, meet deadlines, and work effectively under pressure.
Ability to lift up to 40lbs. and work on-site, 40 hours per week.

Preferred

ITIL certification.
CompTIA A+ certification.
Experience with ServiceNow.
Experience with JAMF.

Dice Id: tricom
Position Id: 11720
Posted 1 day ago

Company Info

About TriCom Technical Services

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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