TITLE: | Senior Network & Systems Engineer | REPORTS TO: Chief Technology Officer |
FLSA: | Exempt | CATEGORY: Full Time |
SEGMENT: | Information Technology | PAY GRADE: Grade 13 |
SUMMARY
The Senior Network and Systems Engineer is responsible for the design, implementation, maintenance, security, and support of the Credit Union’s core network and systems infrastructure. This includes escalation support for complex Tier 2–4 issues across networking, firewalls, cloud platforms, identity management, endpoint security, Microsoft 365, VoIP systems, and internet access, as well as coordination with vendors on application integration.
The role supports system improvements, upgrades, hardware deployments, and new technology adoption in partnership with the CTO, while also providing recommendations to IS/IT leadership on process and technology enhancements. The Senior Network and Systems Engineer serves as a senior escalation point, leading resolution of complex technical issues and supporting overall infrastructure stability and performance.
CORPORATE COMPETENCIES
- Member Service and Value – Deliver exemplary service internally and external in accordance with the credit union’s service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution.
- Accountability/Accuracy/Efficiency – Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedures.
- Team Player- Possess exceptional collaborative skills to work cross functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others.
- Decision Making - Consistently apply superior data driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained.
- Communication – Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibit the necessary follow-through with members and/or staff involved.
ESSENTIAL DUTIES
- Deliver advanced technical support for complex system, infrastructure, and application issues by diagnosing root causes, implementing solutions, and managing incidents and service requests in alignment with service level agreements and escalation protocols; escalate risks or unresolved issues as needed.
- Manage and troubleshoot network, system, and end-user computing environments by administering user access, supporting onboarding/offboarding, and deploying, configuring, and maintaining hardware and software; manage escalated support requests in alignment with ITIL-based incident, change, and problem management practices.
- Monitor, maintain, and optimize network infrastructure to ensure performance, reliability, and scalability; support the design and implementation of network solutions and upgrades; investigate and resolve complex network and service issues, lead escalations, perform root cause analysis, and develop monitoring and troubleshooting workflows to improve network health, including Cato and Fortinet environments.
- Administer and support core infrastructure services and servers (e.g., DNS, DHCP, domain controllers, ERP), including installation, configuration, patching, and upgrades; manage SSL certificates, IP addressing, and network protocols; collaborate with security teams while supporting implementation and operation of infrastructure security controls; monitor and troubleshoot network performance and connectivity.
- Engineer and support enterprise identity and endpoint management solutions, including Active Directory (Sites & Services, multi-forest trusts, CIS hardening), hybrid identity with Entra ID (Azure AD Connect/Cloud Sync, SSO, provisioning), and full lifecycle deployment of Intune, Windows Autopilot, configuration profiles, and endpoint protection with Microsoft Defender.
- Architect, administer, and support Azure and Microsoft 365 environments, including IaaS/PaaS resources, collaboration and messaging platforms (Exchange, SharePoint, Teams, OneDrive), and endpoint security; implement and maintain email security, data protection, and threat defense solutions using Microsoft Defender and Bitdefender.
- Collaborate with leadership, vendors, and IS teams to evaluate and implement system integrations and resolve complex issues; lead solution recommendations, gather requirements, and support project planning; research, test, and implement hardware and software integrations, and analyze existing systems to improve efficiency and support evolving business needs.
- Develop and maintain comprehensive technical documentation, including systems, configurations, procedures, support processes, and internal standards, to support operational consistency, audit readiness, and knowledge transfer. Document all system changes clearly and ensure stakeholders are informed in advance.
- Monitor system jobs and performance across core, network, and banking applications to ensure efficient operation. Manage deployment of applications, software, and patches per guidelines, and support routine maintenance including proactive monitoring of server updates, patching system alert, and performance trends.
- Evaluate systems and processes to identify and implement improvements that enhance efficiency, reliability, security, and scalability, including opportunities for automation and innovation.
- Support vendor and asset management, project and administrative tasks, and ensure operational reliability, security, and regulatory compliance. Assist with IS/IT audits, including change request reviews, DR testing, access reviews, and issue escalation.
- Provide technical leadership, guidance and mentorship to team members, review scripts and automation workflows, and support ongoing infrastructure and process improvements, along with other assigned duties.
ENVIRONMENT AND PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, provided they do not create undue hardship or safety risk.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or operate computer equipment and tools. The employee is frequently required to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl, particularly in technical spaces such as server rooms or wiring closets.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, member and vendor contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
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