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Help Desk Technician (HDI)

Zigabyte Corporation

Montgomery, Alabama • Today

Full-time

Job Details

Skills

Service Desk
Reporting
FAS
Documentation
BMC Remedy
Cradle
Technical Support
Network
Computer Hardware
Communication
Management
Attention To Detail
Analytical Skill
Problem Solving
Conflict Resolution
Product Innovation
CMOS
Logistics
Adobe AIR
Customer Service
Security+
Training
Help Desk
Security Clearance

Summary

Job Summary:

The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.

Responsibilities:

Provide help desk support for all supported applications via phone/email.
Troubleshoot/diagnose customer technical issues using all available resources
Collect necessary information from customers to effectively escalate unresolved issues if needed.
Thorough documentation within Remedy Ticket Management System.
Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
Maintain current knowledge of relevant technologies.
Additional responsibilities as assigned by management.

Required Skills/Abilities:

Four + years providing effective customer service or help desk support to external customers.
Current Comptia Security+ (IAT Level II Training) Certification
Experience in providing advanced technical support and troubleshooting complex network, desktop and/or systems hardware and software.
Excellent communication and problem-solving/trouble shooting skills.
Willing to work overtime, holidays, and weekends when necessary.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent time management skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Strong analytical and problem-solving skills.

Desired Skills/Experience:

Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
Two + years experience using/supporting one or more of the below systems:
- Business and Enterprise System Product Innovation (BESPIN) applications
- Cargo Movement Operations System (CMOS)
- Logistics Module (LOGMOD)
- Integrated Maintenance Data System (IMDS)
- Air University/Digital Air University

Minimum Education:

At least four years related experience in customer service required.
Current Comptia Security+ (IAT Level II Training) Certification

Job Stipulations:

Must be able to work any shift - this is a 24/7/365 helpdesk
Must be able to obtain and keep a secret level clearance

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91010113
Position Id: e5c10e0b5e225401cdb4fb3bf1390b3d
Posted 5 days ago

Fitment

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Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: Provide help desk support for all supported applications via phone/email. Troubleshoot/diagnose custo

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Job Details

Skills

Service Desk
Reporting
FAS
Documentation
BMC Remedy
Cradle
Technical Support
Network
Computer Hardware
Communication
Management
Attention To Detail
Analytical Skill
Problem Solving
Conflict Resolution
Product Innovation
CMOS
Logistics
Adobe AIR
Customer Service
Security+
Training
Help Desk
Security Clearance

Summary

Provide help desk support for all supported applications via phone/email.
Troubleshoot/diagnose customer technical issues using all available resources
Collect necessary information from customers to effectively escalate unresolved issues if needed.
Thorough documentation within Remedy Ticket Management System.
Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
Maintain current knowledge of relevant technologies.
Additional responsibilities as assigned by management.

Required Skills/Abilities:

Four + years providing effective customer service or help desk support to external customers.
Current Comptia Security+ (IAT Level II Training) Certification
Experience in providing advanced technical support and troubleshooting complex network, desktop and/or systems hardware and software.
Excellent communication and problem-solving/trouble shooting skills.
Willing to work overtime, holidays, and weekends when necessary.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent time management skills and attention to detail.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Strong analytical and problem-solving skills.

Desired Skills/Experience:

Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
Two + years experience using/supporting one or more of the below systems:
- Business and Enterprise System Product Innovation (BESPIN) applications
- Cargo Movement Operations System (CMOS)
- Logistics Module (LOGMOD)
- Integrated Maintenance Data System (IMDS)
- Air University/Digital Air University

Minimum Education:

At least four years related experience in customer service required.
Current Comptia Security+ (IAT Level II Training) Certification

Job Stipulations:

Must be able to work any shift - this is a 24/7/365 helpdesk
Must be able to obtain and keep a secret level clearance

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Dice Id: 91010113
Position Id: e5c10e0b5e225401cdb4fb3bf1390b3d
Posted 5 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: Provide help desk support for all supported applications via phone/email. Troubleshoot/diagnose custo

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