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Technical Services Support Specialist - Property & Recording

Tyler Technologies, Inc

Moraine, Ohio • Today

Full-time

USD 52,000.00 - 75,000.00 per year

Job Details

Skills

Teamwork
Data Collection
MASS
Taxes
Billing
Collections
Public Sector
Data Analysis
Testing
IT Service Management
Project Management
Preventive Maintenance
Performance Management
Customer Relationship Management (CRM)
SAP BASIS
Training
Policies and Procedures
Computer Science
Management Information Systems
Database
Relational Databases
SQL
HTML
XSL
extensible stylesheet language
XML
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Finance
Accounting

Teamwork
Data Collection
MASS
Taxes
Billing
Collections
Public Sector
Data Analysis
Testing
IT Service Management
Project Management
Preventive Maintenance
Performance Management
Customer Relationship Management (CRM)
SAP BASIS
Training
Policies and Procedures
Computer Science
Management Information Systems
Database
Relational Databases
SQL
HTML
XSL
extensible stylesheet language
XML
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Finance
Accounting

Summary

Description

Tyler Technologies is a leading provider of software solutions and services for local governments. We have an opening for a Technical Services Support Specialist on our Enterprise Assessment & Tax team. Work with our technology-driven solutions for property assessment, tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

If you have the following competencies we want to talk to you:

Strong desire to work with a team that has common goals
Passion for helping clients and building rapport
Desire to work in a fast-paced environment where every day offers diverse questions
Aptitude for problem solving and thinking out-of-the-box.

Responsibilities

The Technical Services Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Technical Services Support Specialist is expected to continually grow and expand knowledge of the product.

This position is 8am - 5pm EDT with a work arrangement of in-office Tuesday through Thursday and remote Monday and Friday.

Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
Uses and programs SQL to resolve basic to moderate issues.
Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manages open calls by identifying and prioritizing issues according to published policies.
Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed.
Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
May contribute to company knowledge library.
May conduct training for end-users, virtual or in-person
May participate in User Group meetings and activities.
Follows documented Tyler Technologies policies and procedures.
Performs other duties as assigned.
Ability to travel

Qualifications

Bachelor's degree in computer science, MIS, or equivalent experience.
1 - 2 years of experience of relevant experience
Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
Experience working with relational databases or SQL preferred.
Experience working with HTML, XSL, XML, and related technologies preferred.
Excellent interpersonal and communication skills.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
Strong analytical and problem solving skills.
Ability to work independently and in a team environment.
Demonstrate ability to maintain a positive, professional attitude.
Finance or Accounting knowledge or experience helpful, but not required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80180573
Position Id: fe2ad0311d4e219231e27edcd1ed1fed
Posted 22 hours ago

Fitment

Dice Job Match Score™

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Remote

•

Today

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mi

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USD 65,100.00 - 108,500.00 per year

Technical Operations Support Specialist I - Payroll Tax Support

Remote

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Today

Job Type Full-time Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers a

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USD 41,400.00 - 60,000.00 per year

Software Support Team Lead

Remote

•

Today

Software Support Team Lead Job Overview: The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer service. The ideal candidate will possess strong technical skills and have a passion for back-end software troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the

Full-time

Onsite Software Engineer

Texas

•

Today

Job Title Onsite Software Engineer Location(s) Customer Site - TX About Us Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find your fu

Full-time

USD 86,000.00 - 100,000.00 per year

Job Details

Skills

Teamwork
Data Collection
MASS
Taxes
Billing
Collections
Public Sector
Data Analysis
Testing
IT Service Management
Project Management
Preventive Maintenance
Performance Management
Customer Relationship Management (CRM)
SAP BASIS
Training
Policies and Procedures
Computer Science
Management Information Systems
Database
Relational Databases
SQL
HTML
XSL
extensible stylesheet language
XML
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Finance
Accounting

Teamwork
Data Collection
MASS
Taxes
Billing
Collections
Public Sector
Data Analysis
Testing
IT Service Management
Project Management
Preventive Maintenance
Performance Management
Customer Relationship Management (CRM)
SAP BASIS
Training
Policies and Procedures
Computer Science
Management Information Systems
Database
Relational Databases
SQL
HTML
XSL
extensible stylesheet language
XML
Communication
Analytical Skill
Conflict Resolution
Problem Solving
Finance
Accounting

Summary

Strong desire to work with a team that has common goals
Passion for helping clients and building rapport
Desire to work in a fast-paced environment where every day offers diverse questions
Aptitude for problem solving and thinking out-of-the-box.

Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
Uses and programs SQL to resolve basic to moderate issues.
Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
Manages open calls by identifying and prioritizing issues according to published policies.
Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed.
Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis.
Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications.
May contribute to company knowledge library.
May conduct training for end-users, virtual or in-person
May participate in User Group meetings and activities.
Follows documented Tyler Technologies policies and procedures.
Performs other duties as assigned.
Ability to travel

Qualifications

Bachelor's degree in computer science, MIS, or equivalent experience.
1 - 2 years of experience of relevant experience
Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
Experience working with relational databases or SQL preferred.
Experience working with HTML, XSL, XML, and related technologies preferred.
Excellent interpersonal and communication skills.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
Strong analytical and problem solving skills.
Ability to work independently and in a team environment.
Demonstrate ability to maintain a positive, professional attitude.
Finance or Accounting knowledge or experience helpful, but not required.

Dice Id: 80180573
Position Id: fe2ad0311d4e219231e27edcd1ed1fed
Posted 22 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

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Remote

•

Today

Full-time

USD 65,100.00 - 108,500.00 per year

Technical Operations Support Specialist I - Payroll Tax Support

Remote

•

Today

Full-time

USD 41,400.00 - 60,000.00 per year

Software Support Team Lead

Remote

•

Today

Full-time

Onsite Software Engineer

Texas

•

Today

Full-time

USD 86,000.00 - 100,000.00 per year

Technical Services Support Specialist - Property & Recording

Skills

Summary

Dice Job Match Score™

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Technical Services Support Specialist - Property & Recording

Job Details

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Summary

Dice Job Match Score™

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