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Sr. Technical Support Engineer

Nityo Infotech Corporation

Morristown, New Jersey • Yesterday

Easy Apply

Full-time

Depends on Experience

Sr Technical Support Engineer

Rays Techsolutions Inc.

Remote • Yesterday

Easy Apply

Full-time

Up to 80,000

Senior Technical Support Engineer - West Coast

Vertex

New York, New York • 18d ago

Full-time

USD 86,600.00 - 112,500.00 per year

Senior Technical Support Engineer

Chainguard

Remote • Today

Full-time

USD 120,000.00 - 137,000.00 per year

Senior Technical Support Engineer

Ping Identity

Remote • Today

Full-time

USD 70,000.00 - 100,000.00 per year

Lead Software Engineer- Technical Support Engineer- Authentication & Authorization Platforms

JPMorgan Chase & Co.

Jersey City, New Jersey • Today

Full-time

USD 156,750.00 - 215,000.00 per year

Senior Technical Support Engineer - Solar & Storage Power Conversion Systems

GE Vernova

Remote • Today

Full-time

USD 113,200.00 - 188,800.00 per year

Senior Technician: Technical Support

Mayer Brown LLP

New York, New York • 8d ago

Full-time

USD 77,000.00 - 102,000.00 per year

Senior Technical Support Engineer

Cribl

Remote • Today

Full-time

USD 90,000.00 - 141,000.00 per year

Technical Support Analyst Sr

Navistar International Corp.

Remote or Lisle, Illinois • Today

Full-time

USD 69,600.00 - 104,400.00 per year

Senior Technical Sourcer

Plaid

New York, New York • 3d ago

Full-time

Technical Services Engineer III

ENFRA LLC

Newark, New Jersey • Today

Full-time

USD 147,873.00 - 197,367.50 per year

Sr. Technical Solutions Engineer

Canadian Solar

Remote • Today

Full-time

USD 110,000.00 - 140,000.00 per year

Senior Technology Security Engineer

EMC Insurance Group, Inc.

Remote • Today

Full-time

USD 114,895.00 - 164,309.00 per year

Sr Staff Test Engineer

ZT Systems

Secaucus, New Jersey • Today

Full-time

USD 116,250.00 - 155,000.00 per year

Job Details

Skills

Postman

Summary

Responsibilities:

Customer Support: Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner. Ensure a high level of customer satisfaction through effective communication and problem resolution.
Incident Management: Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track all customer interactions, activities, and resolutions accurately in the ticketing system.
Troubleshooting: Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to identify solutions or escalate to higher-level support teams when necessary.
Documentation and Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency.
Escalation Management: Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed information and following escalation procedures. Collaborate with higher-level support teams to ensure prompt and effective resolution of customer issues.
Collaboration and Communication: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to resolve customer issues and provide timely updates to customers.
Compliance and Security: Adhere to security protocols, data privacy regulations, and industry compliance standards when handling customer data and accessing sensitive systems or information

Skills:

Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
Strong problem-solving skills and ability to troubleshoot basic technical issues independently
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
Customer-oriented mindset with a focus on delivering high-quality customer service.
Familiarity with ticketing systems and knowledge base tools is a plus
Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience & Qualifications:

A minimum of 10 years of overall experience is required.
Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
Bachelor's degree in computer science, Information Technology, or a related field.
Experience in Banking /payment technologies is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 9113965
Posted 2 days ago

Fitment

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Meenakshi Kaur

Recruiter @ Nityo Infotech Corporation

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Position Title Sr. Technical Support EngineerLocation : Basking Ridge NJ (5 Days a week)Mode of Work : Hybrid working Work from officeEmployment Type : FulltimeJob Description : About the Role:We are looking for a Technical Support Engineer to provide first-level technical support for our banking technology platforms. This role involves troubleshooting issues, managing support tickets, and ensuring timely resolution while maintaining high customer satisfaction. You will collaborate with cross-fu

Easy Apply

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Job Details

Skills

Postman

Summary

Responsibilities:

Customer Support: Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner. Ensure a high level of customer satisfaction through effective communication and problem resolution.
Incident Management: Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track all customer interactions, activities, and resolutions accurately in the ticketing system.
Troubleshooting: Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to identify solutions or escalate to higher-level support teams when necessary.
Documentation and Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency.
Escalation Management: Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed information and following escalation procedures. Collaborate with higher-level support teams to ensure prompt and effective resolution of customer issues.
Collaboration and Communication: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to resolve customer issues and provide timely updates to customers.
Compliance and Security: Adhere to security protocols, data privacy regulations, and industry compliance standards when handling customer data and accessing sensitive systems or information

Skills:

Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
Strong problem-solving skills and ability to troubleshoot basic technical issues independently
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
Customer-oriented mindset with a focus on delivering high-quality customer service.
Familiarity with ticketing systems and knowledge base tools is a plus
Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience & Qualifications:

A minimum of 10 years of overall experience is required.
Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
Bachelor's degree in computer science, Information Technology, or a related field.
Experience in Banking /payment technologies is a plus.

Dice Id: 10200946b
Position Id: 9113965
Posted 2 days ago

Fitment