Job DescriptionFirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.
About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00
Responsibilities include:- Demonstrating a high level of safety commitment throughout day-to-day functions and strengthening the Engineering Services team's commitment to safety
- Creating notifications in SAP and assigning work requests to layout technicians
- Working in conjunction with Business Services to ensure accurate and timely billing for all work requests
- Applying Tariff criteria for billable work involving service to new premises, upgraded service for existing premises and relocation of facilities, etc.
- Working on creating and processing Line Extension Contracts for various types of work
- Reviewing and responding to customer complaints submitted to the New Jersey Board of Public Utilities (NJBPU), relative to line extension and billing policies
- Reporting to the Manager, Engineering Services on the progress of projects, and advising on issues that could impair the successful completion of projects
- Analyzing complex issues and developing actionable recommendations
- Supporting the Work Management organization on questions/issues with current and upcoming design work and various Company priorities
- Executing the performance management process by providing feedback and coaching on an ongoing basis throughout the year by discussing development opportunities, performance issues, and upcoming departmental changes
- Leading, educating, and directing others to improve team effectiveness and communicating results and recommendations to varying audiences including senior leadership
- Encouraging open, honest, direct, and ongoing conversation among team members
- Driving continuous improvement across the team and the company
- Actively seeking and sharing own knowledge of industry trends, competitors, etc. that affect the team and/or the company
- Supporting storm restoration efforts, including performing duties of Hazard Coordinator when needed
Qualifications - Bachelor's degree in Engineering and minimum 5 years related work experience is required.
- OR high school diploma / equivalent and a minimum of 8 years relevant work experience is required. Relevant work experience includes, but is not limited to: engineering design, reliability, system planning, substation construction and maintenance, distribution construction and maintenance, right of way acquisition, asset management, new business, joint use, etc.
- Previous supervisory experience preferred
- Experience in process/project development, planning/analysis, and performance reporting
- Proven ability to identify, troubleshoot and resolve problems on projects and/or processes
- Customer request work scheduling (CREWS) navigation skills a plus, including knowledge of work request design requirements, material reservation criteria, CREWS billing categories, date management and lock down procedure
- Working knowledge or the ability to learn the following: GIS; Construction and Material Standards; company's Distribution Policies & Procedures; NJDOT and county permit requirements for pole sets, highway occupancy and road openings; Appendix A in Part II of the company's Tariff dealing with extension of facilities; NJBPU's policy and its impact on the company's billing practices; streetlight installation and billing processes, and the company's Municipal Lighting Handbook
- Demonstrated ability to manage multiple priorities and the ability to lead others in achieving goals for the benefit of the business unit and the company
- Proven ability to make accurate decisions and demonstrate sound judgment
- Excellent verbal and written communication skills to enable effective interaction with both internal and external customers, and the ability to make clear, accurate and concise reports
- Superior customer relations, relationship management, leadership, teamwork, and managerial skills
- Able to work well under pressure
FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.
The estimated pay range for this role is $139,500 - $164,000
Benefits, Compensation & Workforce DiversityAt FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
SafetySafety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
Position ClassificationExempt
FirstEnergy Human Resources Team 
