This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.JOB SUMMARYThe Head of AI Data Science serves as the head of AI research and leader of data science operations for a new behavioral intelligence platform initiative within Charter Communications. This executive owns the design, training, validation, and real-world application of the platform's proprietary transformer-based behavioral model - the engine that converts household-scale network signals into the embeddings and predictive features that power the platform's intelligence products. The Head of AI Data Science leads a team of data scientists and ML researchers, partners closely with the Head of Technology on infrastructure, and works in direct collaboration with external development partners during the initial build phase. This role sits on the platform leadership team and reports directly to the Head of Intelligence Ventures.
HOW THE HEAD OF AI DATA SCIENCE MAKES AN IMPACT- Direct the research, design, and training of the platform's proprietary transformer-based behavioral embedding model - a multi-entity architecture that encodes household behavior across multiple signal sources into dense, privacy-safe vector representations. Own the full model development lifecycle from architecture decisions and training methodology through validation, deployment, and ongoing iteration as new signal sources and use cases are introduced.
- Lead the design and build of the platform's Feature Store - translating embedding representations into interpretable, actionable behavioral signals including purchase propensities, category interest intensities, lifestyle affinities, and behavior velocity signals. Oversee the outcome anchoring methodology that trains predictive models against external third-party datasets to produce validated, commercially relevant intelligence outputs across target verticals.
- Partner with the Head of Technology and external development partners to ensure the AI/ML architecture is production-grade, built for household-scale throughput, and integrated cleanly into the platform's cloud-native infrastructure. Establish model evaluation frameworks, quality benchmarks, and MLOps practices that enforce a strong bias toward production-deployed, commercially validated outputs - not just research-quality results.
- Serve as the platform's primary AI research voice in external partner conversations - including technical engagements with cloud AI platforms, frontier model teams, and enterprise data partners - articulating the platform's embedding architecture, signal differentiation, and model enrichment value proposition to sophisticated technical counterparts. Contribute to the development of packaged intelligence products such as behavioral demand indices, persona clusters, and predictive propensity scores.
- Establish the platform's responsible AI framework - including bias testing protocols for behavioral embeddings, model documentation standards, and privacy-preserving ML techniques - ensuring all intelligence products meet ethical and regulatory standards for consumer behavioral data.
- Build and lead a team of data scientists and ML researchers capable of competing with talent from the world's leading AI research and applied ML organizations. Establish the team's research agenda, hiring priorities, and culture of rigorous experimentation - maintaining a clear bias toward applied, production-oriented work while preserving the intellectual ambition required to stay ahead of a rapidly evolving AI landscape.
QUALIFICATIONSREQUIRED QUALIFICATIONS- Deep expertise in transformer-based sequence modeling and its application to behavioral or interaction data at consumer scale - including architecture design, training methodology, fine-tuning, and embedding quality evaluation
- Proven track record developing and deploying household- or user-level embedding models applied to real-world use cases in media, marketing, commerce, and/or customer intelligence - not just research environments. Demonstrated understanding of the unique characteristics of behavioral sequence data: sparsity, temporal dynamics, multi-entity structure, and the signal differences between behavioral intent and explicit interaction
- Strong command of the full data science lifecycle in production settings - from exploratory data analysis and feature engineering through model training, validation, deployment, monitoring, and iteration - at large dataset scale (billions, even trillions of records)
- Hands-on proficiency with Python, PyTorch or TensorFlow, and distributed ML training frameworks; experience running ML workloads on cloud platforms (AWS SageMaker, Snowflake Cortex, Databricks, or equivalent)
- Experience designing and operationalizing feature stores and predictive modeling pipelines that serve downstream intelligence products, audiences, or decision systems in production environments
- Ability to communicate complex AI/ML concepts clearly to non-technical executive audiences, product stakeholders, and external partners; comfort operating as an external-facing technical spokesperson for the platform's modeling capabilities and intelligence differentiation
- Track record of leading and growing high-performing data science teams; experience recruiting and developing senior ML talent in competitive markets
- Genuine intellectual curiosity about the application of AI to behavioral science, consumer intelligence, and agentic systems; awareness of the evolving landscape of foundation models, retrieval-augmented generation, and multi-agent AI architectures
REQUIRED EDUCATION- Bachelor's Degree in Computer Science, Statistics, Mathematics, or a related quantitative field
PREFERRED EDUCATION- Master's degree or PhD in Machine Learning, Artificial Intelligence, Statistics, or a related quantitative discipline; PhD preferred but not required - demonstrated applied impact and production deployment track record are equally valued
REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS- Experience leading applied ML or data science teams building consumer-facing or enterprise intelligence products - 7 years
- Hands-on experience designing and training transformer or deep learning models on sequential behavioral data at scale - 5 years
PREFERRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS- Senior data science or AI research leadership at a consumer technology, media, adtech, or data intelligence company with transformer-based modeling applied at household or user scale (e.g., Amazon, Netflix, Meta, Google, The Trade Desk, LiveRamp, Nielsen) - 10 years
WORKING CONDITIONS- In-office position preferably based in New York City
- Travel as required for partner engagements, executive meetings, and industry events
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XEN421 2026-72871 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$263,200.00 and $393,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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