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Plumbing Training & Quality Specialist

IDR, Inc.

Nashville, Tennessee • Today

Full-time

Job Details

Skills

Call Center
Regulatory Compliance
Training
Documentation
Communication
IoT
Life Insurance
Recruiting
Artificial Intelligence
Privacy
Quality Control
Quality Assurance

Summary

IDR is seeking a Plumbing Training & Quality Specialist to join one of our top clients for a remote opportunity. This role focuses on supporting the launch of innovative smart home water leak detection products by developing training materials, reviewing installations, and ensuring quality standards are met. The position is ideal for someone with plumbing experience who enjoys explaining technical concepts in a clear, accessible manner.

Position Overview for the Plumbing Training & Quality Specialist:

Serve as the plumbing subject matter expert for the client's water leak detection and shut-off device pilot program.
Translate complex plumbing and installation procedures into easy-to-understand training guides, FAQs, and troubleshooting documents for call center agents.
Review installation work for quality, accuracy, and compliance with plumbing standards.
Provide expertise to resolve escalated customer or installer issues related to plumbing.
Conduct periodic on-site visits to observe installation practices, gather feedback, and update training materials accordingly.

Requirements for the Plumbing Training & Quality Specialist:

Hands-on plumbing experience (licensed plumber or equivalent trade experience preferred)
Proven ability to develop clear, concise training materials and process documentation for a non-technical audience
Strong communication skills, both verbal and written
Experience with in-home or connected device technology (smart home, IoT) preferred
Willingness to travel 1-2 times per month within the US

What\'s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.

#LI-Remote

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Quality Control / Quality Assurance Specialist, Location: Nashville, TN - 37203

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 603958676
Posted 11 days ago

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Job Details

Skills

Call Center
Regulatory Compliance
Training
Documentation
Communication
IoT
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Recruiting
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Privacy
Quality Control
Quality Assurance

Summary

Serve as the plumbing subject matter expert for the client's water leak detection and shut-off device pilot program.
Translate complex plumbing and installation procedures into easy-to-understand training guides, FAQs, and troubleshooting documents for call center agents.
Review installation work for quality, accuracy, and compliance with plumbing standards.
Provide expertise to resolve escalated customer or installer issues related to plumbing.
Conduct periodic on-site visits to observe installation practices, gather feedback, and update training materials accordingly.

Requirements for the Plumbing Training & Quality Specialist:

Hands-on plumbing experience (licensed plumber or equivalent trade experience preferred)
Proven ability to develop clear, concise training materials and process documentation for a non-technical audience
Strong communication skills, both verbal and written
Experience with in-home or connected device technology (smart home, IoT) preferred
Willingness to travel 1-2 times per month within the US

What\'s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row.

Dice Id: pandfeed
Position Id: 603958676
Posted 11 days ago

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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