Overnight Manufacturing IT Support Technician (Desktop and Benchtop Support)
6+ Month W2 Contract Opportunity (No C2C/No Visa or Student Sponsorship)
Pay up to $35/hr. (No PTO and No Paid Holidays)
Onsite in New Albany, OH 43054
Shift - Overnight shift (e.g., 6:00 PM - 6:00 AM or similar schedule) 3x a week + a 4hr admin shift.
This role will include: Providing Tier 1 and Tier 2 IT support in a manufacturing environment, assisting overnight operations and production-floor technicians with hardware and printer troubleshooting, laptop deployments, and resolving technical issues to minimize downtime. The schedule consists of 12-hour overnight shifts with a paid one-hour lunch break.
Position Summary
We are seeking an Overnight Manufacturing IT Support Technician to provide frontline technical support for manufacturing and production operations. This role is responsible for ensuring uninterrupted operation of critical end-user technology within a fast-paced manufacturing environment, including PCs, thin clients, printers, barcode scanners, label printers, shop-floor workstations, and related Windows-based systems.
The technician will serve as the primary overnight IT resource supporting manufacturing personnel, responding to incidents, troubleshooting hardware and software issues, and maintaining operational readiness of production systems. The ideal candidate is a hands-on desktop support professional with strong Windows troubleshooting skills, excellent customer service abilities, and a proactive approach to minimizing downtime in a 24x7 manufacturing environment.
This position requires working onsite during overnight hours (5:30p - 6:30a EST) 3x days a week (plus a 4hr admin shift) and collaborating with manufacturing, facilities, engineering, and enterprise IT teams to rapidly resolve technical issues impacting production.
Typical Responsibilities
Manufacturing Desktop & Benchtop Support
- Provide Tier 1 and Tier 2 support for Windows-based desktops, laptops, thin clients, and manufacturing workstations.
- Support production floor systems used for manufacturing execution, quality control, inventory management, and operational processes.
- Troubleshoot and resolve hardware, software, and connectivity issues affecting manufacturing users.
- Perform workstation deployments, replacements, upgrades, and asset refresh activities.
- Configure and maintain standard desktop software packages and security applications.
Printer & Peripheral Support
- Troubleshoot and support network printers, label printers, thermal printers, barcode printers, and multifunction devices.
- Diagnose print queue, driver, connectivity, and hardware issues.
- Replace consumables and coordinate vendor maintenance when required.
- Support barcode scanners, handheld devices, keyboards, monitors, and other production floor peripherals.
Manufacturing Operations Support
- Respond rapidly to incidents impacting manufacturing and production continuity.
- Minimize downtime through prompt troubleshooting and restoration of service.
- Assist with shift turnover communications to ensure issue continuity across support teams.
- Collaborate with operations personnel to prioritize production-critical incidents.
Incident & Service Request Management
- Log, document, and manage incidents using ServiceNow or other ITSM platforms.
- Escalate unresolved issues to engineering, infrastructure, networking, or application support teams.
- Track resolution progress and communicate status updates to stakeholders.
- Maintain accurate documentation of troubleshooting steps and corrective actions.
Hardware Lifecycle & Asset Management
- Deploy, inventory, and track IT assets throughout their lifecycle.
- Perform hardware break/fix activities including component replacement and peripheral setup.
- Support equipment moves, adds, and changes within production facilities.
- Maintain accuracy of CMDB and asset management systems.
System Maintenance
- Support deployment of Windows updates, security patches, and endpoint protection tools.
- Assist with hardware audits and operating system upgrades.
- Validate workstation functionality following maintenance activities.
- Participate in disaster recovery and business continuity testing as required.
Required Qualifications
- 2-5 years of experience in Desktop Support, Help Desk, or End User Computing environments.
- Strong experience supporting Microsoft Windows 10 and Windows 11 operating systems.
- Experience troubleshooting desktop, laptop, and workstation hardware.
- Experience supporting network-connected printers and production floor peripherals.
- Understanding of Active Directory, Group Policy, and Windows authentication.
- Basic networking knowledge including:
- TCP/IP
- DNS
- DHCP
- Network connectivity troubleshooting
- Experience using ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong customer service and communication skills.
- Ability to work independently during overnight shifts with minimal supervision.
- Ability to lift and transport equipment up to 40 lbs.
Preferred Qualifications
- Experience supporting manufacturing, pharmaceutical, biotech, semiconductor, medical device, or industrial production environments.
- Familiarity with Manufacturing Execution Systems (MES) and shop floor technology.
- Experience supporting:
- Zebra printers
- SATO printers
- Honeywell scanners
- Barcode scanning equipment
- Labeling systems
- Experience with Microsoft SCCM/MECM, Intune, or endpoint management tools.
- Knowledge of ITIL processes and best practices.
- Experience with cybersecurity and endpoint protection technologies.
- PowerShell scripting experience.
- Familiarity with regulated environments such as GMP, FDA, ISO, or SOX-controlled organizations.
Work Environment
- 100% onsite manufacturing facility support.
- Overnight shift (e.g., 6:00 PM - 6:00 AM or similar schedule) 3x a week + a 4hr admin shift.
- Frequent walking throughout manufacturing and warehouse areas.
- Ability to work in production environments while adhering to safety and operational procedures.
The estimated pay range for this position is USD $30.00/Hr - USD $38.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
