Job#: 3059067 Job Description: Senior Business Analyst - Digital & RetailLocation: New Albany, OH
Logistics: 3 days in office, 2 days remote
Duration: 6+ months open ended contract with long term potential
Focus: Digital Operations | Mobile Apps | Design Systems | Retail Stores | Continuous Delivery
Position OverviewWe are seeking a Senior Business Analyst to support strategic initiatives across Digital Operations, with a primary focus on the Design System and Native Mobile Applications (iOS).
This role will partner closely with Product, UX/Design, Engineering, and business stakeholders to deliver consistent, scalable, customer-facing digital experiences.
Retail and digital project experience is required. The ideal candidate has worked within a retail, eCommerce, or omnichannel environment and understands how digital products, mobile applications, and customer experiences come together in a fast-paced retail organization.
Key Responsibilities- Partner with Product Managers, UX Designers, Engineering teams, and business stakeholders to gather, define, and document business and technical requirements.
- Translate business needs into clear Features, User Stories, Acceptance Criteria, process flows, and functional requirements.
- Support customer-facing digital and mobile initiatives, including enhancements to native iOS applications.
- Partner with Design and Product teams to support the evolution and adoption of a Design System, including scalable and reusable digital components.
- Lead requirements-gathering workshops, refinement sessions, dependency discussions, and cross-functional meetings.
- Identify and manage dependencies across multiple product and technology teams.
- Help ensure alignment between UX/design standards, digital platform capabilities, and mobile application delivery.
- Support Agile ceremonies, release planning, testing/UAT readiness, and go-live activities.
- Work across multiple squads and priorities while maintaining clear communication and documentation.
Required Experience- Senior-level Business Analyst experience supporting complex digital or technology initiatives.
- Retail industry experience is required, ideally supporting large-scale retail, eCommerce, merchandising, omnichannel, or customer-facing technology environments.
- Hands-on experience supporting digital projects/products is required, particularly customer-facing web, mobile, eCommerce, or digital platform initiatives.
- Experience working with mobile application teams, preferably native iOS applications.
- Strong experience working in an Agile product development environment.
- Ability to create detailed Features, User Stories, Acceptance Criteria, and Given/When/Then requirements.
- Strong stakeholder management skills with the ability to work across Product, Design/UX, Engineering, and Business teams.
- Excellent facilitation, communication, and organizational skills.
- Comfortable working through ambiguity and balancing priorities across multiple teams.
Highly Preferred- Experience with Design Systems, reusable UI components, or digital experience standards.
- Understanding of UX principles and digital accessibility.
- Experience supporting eCommerce, omnichannel, loyalty, mobile shopping, or other customer-facing retail experiences.
- Experience within a large, fast-paced consumer retail organization.
Tools- Jira
- Confluence/Wiki
- Microsoft Teams
- SharePoint
- Figma preferred
- Mural or similar collaboration tools preferred
Top Candidate ProfileThe strongest candidate will be a Senior Business Analyst who has worked directly within a retail environment and supported digital customer experiences. Someone coming from a major retailer such as Abercrombie & Fitch, Bath & Body Works, Victoria's Secret, Target, Walmart, Kroger, Macy's, Gap, Nike, Lululemon, or a similar consumer brand could translate especially well.
Interested in learning more? If you're a Senior Business Analyst with required Retail and Digital project experience, ideally supporting mobile applications, eCommerce, omnichannel, UX/Design Systems, or other customer-facing digital products, I'd love to hear from you! Please apply and email your updated resume and best contact information to
so we can connect.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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