Systems & Cloud Level II or Level III Engineer – Microsoft Specialty, Located in New Berlin, WI
Job Title: Systems Engineer – Microsoft Specialty
Our mission is to help our clients be successful. Digital transformation is real and we are in the middle of it. SWICKtech is helping businesses change from the old ways to the new ones and connect to each other and their customers in modern ways.
SWICKtech is a leader in business technology innovations, development, and support since 2001. SWICKtech has grown into a successful Technology Partner serving a wide variety of industries and organizations.
SWICKtech offers an environment where you constantly learn while solving a variety of challenges for our clients. Our passion for IT and evolving technologies is the driving force behind our mission to develop professional, lasting relationships with our clients and help them be more successful.
Job Mission
Systems Engineers at SWICKtech are experienced passionate technical geniuses. You will be responsible for developing and implementing end-to-end solutions for complex business network, communication, and application problems for new and existing clients based on existing company best practices and standards.
Outcomes
Implementation Engineering
- Protect client data while carrying out all aspects of job.
- 3+ years’ experience as an IT professional, working hands-on in designing, implementing, and supporting Microsoft infrastructure solutions (AD DS, GPO, DNS, DHCP, DFS-N, File, Print, RDS) with a demonstrated increase in responsibility over time.
- Support on premise to cloud integrations with a general understanding of how business data is transforming to cloud-first.
- Experience with one or more of the following preferred: Exchange, SQL Server, IIS, Remote Desktop Service Roles.
- Ability to obtain and maintain both pre- and post-sales Microsoft certifications.
- Implement 2-6 node clusters with shared storage or hyper-converged using Microsoft or VMware technologies (Hyper-V, ESXi)
Sales Engineering
- Regularly assist Account managers with the development of qualified opportunities through remote and on-site client meetings.
- Develop project documentation including bills of material, service estimates, statements of work, high-level project plans, architecture designs, and operational training material.
Day to Day Support
- Act as third-level escalation, providing polished leadership and advanced technical guidance to other technical analysts solving service ticket issues.
- Thoroughly document technical systems and log work performed to greatly improve support
Competencies
In Order of Priority:
- Exceptional customer service skills, a friendly demeanor, and a strong desire to help our clients succeed with technology.
- Outstanding processional communication skills: written, telephone and face-to-face.
- 3+ years of professional, technical experience in Information Technology or an equivalent in degree earned.
- Experience administering or using the Microsoft Technology Stack: Office 365, Azure, Dynamics 365, Exchange, et al.
- Experience administering Microsoft network environments: Windows Server, file and printer sharing, Active Directory, GPO/GPP, DNS, DHCP, DFS-N and Exchange.
- Well organized, thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude.
- Demonstrate extreme ownership of assigned work and issues.
- Demonstrate compassion for client outcomes as a result of the work you perform
- Secure systems design/application of secure baselines such as DISA STIGs, MS SCT, CIS, etc.
- Experience designing, implementing, and troubleshooting RDSH deployments for 10-400 user environments.
- Experience designing, implementing, and troubleshooting WVD deployments for 5-50 user environments.
- Demonstrate a high level of independent judgment and initiative; self-starter.
- Flexibility to work evening and weekend shift work as needed.
- Experience working with environments that must meet compliance requirements: PCI-DSS, HIPPA, FINRA, SOX, DFARS/CMMC, ITAR, etc
- A valid Wisconsin driver''s license, a good driving record, and proof of insurance.
- Pass a thorough background check.
What Makes SWICKtech Different?
TRAINING:
- All Company Monthly Technical TrainingsOne-on-One dedicated technical trainings with senior staff
Hands on lab built for technical troubleshooting against real live scenarios
Opportunity for Technical Certifications/Competencies to be earned with internal planning, checkpoints, and coverage of related expenses.
· WORK / LIFE BALANCE:
- Opportunity to work from home for dedicated focus as needed with SWICKtech equipment
- Flexible work schedules to accommodate family/ work/life balance
- Multiple break rooms / focus areas throughout the office to ensure best client success delivery and moments for our staff to breath
HEALTH & WELLNESS:
- Professional Cook comes in to teach how to cook healthy
- 8 Week Offsite Fitness Boot Camp offered 1-2x per year
- Healthy snacks, coffee, and tea always available onsite
- Ergonomic, sit/stand desks with double screens for comfortable and active work life
· GOAL SETTING / PERSONAL DEVELOPMENT:
- Monthly Department Team meetings
- Consistent monthly one-on-ones with your Manager
- Yearly reviews to ensure concerns heard, skillsets strengthened, and goals are me
TEAM BUILDING:
- Regular All Company meetings to provide visibility into organizations growth plans
- Having fun every day with Ping Pong, Jenga or Chess
- Regular company outings outside of work to build stronger teams
- Leadership awards and ''surprise and delight'' bonuses for those who go above and beyond in their daily work
COMMUNITY OUTREACH:
- Consistent sponsorships in many local organizations we are a part of like WCBA, 10 Chimneys Foundation, The Women''s Center, etc .
- Opportunity to take time off for volunteer work
BENEFITS:
- Competitive compensation plans
- Excellent Health, Dental, and Vision Insurance
- Some PTO carryover each year, more PTO awarded the longer you work here
- 401K for retirement planning
- Mileage Reimbursements
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