Location: New Haven, CT
Salary: $25.00 USD Hourly - $30.00 USD Hourly
Description: Role SummaryField Support Engineer responsible for supporting a large-scale Windows 10 to Windows 11 migration initiative. The role focuses on workstation assessments, hardware/software compatibility evaluations, deployment of Windows 11 devices, application installations, data migration, troubleshooting, and post-upgrade support in an onsite environment.
Key Responsibilities- Assess existing Windows 10 workstations and determine upgrade versus replacement requirements.
- Capture and maintain workstation inventory, hardware details, installed applications, versions, peripherals, and configuration information.
- Evaluate Windows 11 hardware and software compatibility and identify remediation requirements.
- Build, configure, deploy, and support enterprise-standard Windows 11 workstations.
- Install and configure business applications, laboratory/software tools, peripherals, and supporting systems.
- Perform troubleshooting across Windows OS, drivers, applications, networking, permissions, device communications, and peripherals.
- Support Active Directory integration, endpoint security requirements, backup/recovery activities, and migration tasks.
- Document assessments, deployments, issues, resolutions, risks, dependencies, and project status updates.
Required Qualifications- 3-5 years of IT support, desktop engineering, systems support, or infrastructure experience.
- Strong Windows 10 and Windows 11 troubleshooting, installation, configuration, and administration experience.
- Experience with software installation, hardware troubleshooting, peripherals, drivers, and Device Manager.
- Working knowledge of Active Directory and domain-joined workstation environments.
- Network troubleshooting skills including TCP/IP, DNS, DHCP, network shares, and connectivity issues.
- Experience with backup, restoration, data migration, and workstation replacement activities.
- Strong technical documentation, communication, and troubleshooting skills.
- Ability to independently diagnose issues and collaborate with infrastructure teams, vendors, application owners, and end users.
Preferred Qualifications- Experience supporting laboratory, instrument-control, manufacturing, or regulated-system environments.
- Experience coordinating with software or hardware vendors for compatibility validation.
- Exposure to validation, quality, compliance, or regulated operational procedures.
- Experience supporting multiple enterprise workstation deployments simultaneously.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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