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Job Title: Trust & Safety Contractor III - Verification
Location: New York, NY
Duration: Contract - 12 months
Pay Range: $41/hr $45/hr (W2)
Job ID: 410103
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Verification Operations Analyst to join our dynamic team. The ideal candidate will have strong experience in operations analysis, risk and compliance support, and root cause analysis and a proven ability to deliver actionable insights that drive process improvements and program resilience.
Responsibilities:
- Conduct robust RCAs for major incidents and workflow escalations across Account Access, Scams, Meta Verified, Advertiser Verification, and triage portfolios.
- Develop and deliver qualitative operational insights for program managers, policy, product, compliance, and leadership.
- Document process enhancements, post-mortem learnings, and best practices to improve Verification Operations efficiency and resilience.
- Support internal initiatives such as Verification Operations Quality Uplift, Advertiser Risk Reduction, and Fast-Track Trust Remediation.
- Collaborate cross-functionally to accelerate strategic projects, risk alerts, and compliance reviews.
- Enhance SOPs, process documentation, and onboarding materials for new team members.
- Analyze data and metrics to identify trends and insights that inform operational strategies.
- Communicate effectively with internal stakeholders to ensure alignment and collaboration.
Required Skills & Qualifications:
- 4+ years in operations analysis, content moderation, risk management, or a related field.
- Strong analytical, problem-solving, and written communication skills.
- Experience with root cause analysis, incident management, and operational documentation.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills:
- Familiarity with data analysis and reporting tools.
- Experience working with vendors or external partners.
- Knowledge of regulatory, compliance, and risk management principles.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
Working Conditions
- Office-based in New York City.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- May encounter sensitive or objectionable content related to fraud, scams, or identity verification.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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