Who We AreAt Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you'll fit right in.
Who You AreDo you love building tools that eliminate manual work and fundamentally change how teams operate? Are you energized by turning ambiguity into scalable systems and helping others adopt new ways of working?
Risk & Insurance is evolving its operating model to support significant growth while improving efficiency. This role is central to that transformation, helping the team move from manual, fragmented workflows to scalable, technology-enabled operations. By combining hands-on building, team enablement, and operational execution, this role will unlock how the organization works.
This is not a traditional operations or analyst role. You are a builder. Someone who turns manual workflows into automated systems, data into usable infrastructure, and ideas into real, working solutions.
As the
AI Enablement Manager for Risk & Insurance department, you will act as a force multiplier across the function. You will design and build AI-powered workflows, enable teams to adopt new tools and ways of working, and help evolve how the function operates at scale.
This role sits at the intersection of people, process, data, and technology, and plays a critical role in helping Risk & Insurance scale output and complexity without linear headcount growth.
Your Success ProfileThis Role Operates Across Three Core AreasBuild- Design and build AI-powered tools, automations, and workflows that improve speed, accuracy, and scalability across Risk & Insurance
- Identify manual, repetitive processes or friction points and replace them with automated, low-code, or AI-driven solutions
- Prototype and implement solutions using tools such as SQL, Python, APIs, and low-code/no-code platforms (e.g., Airtable, Zapier, Gumloop, etc.)
- Partner with Product, Engineering, Data, and Revenue Operations when solutions require deeper system integration
- Map and maintain an inventory of manual, repetitive processes across Risk & Insurance, prioritizing opportunities for automation based on impact, frequency, and complexity
- Act as a thought partner to leadership on how AI and automation should reshape workflows across:
- Health underwriting
- Workers' compensation underwriting
- Operations & Claims
- Business insurance
Enable- Design and lead a department-wide learning/experimentation strategy that levels up core skills in:
- Low-code/no-code tooling
- Applied AI in Underwriting & Operations (prompt design, automation use-cases)
- Upskill team members through hands-on training, real use cases, and embedded support
- Run initiatives that normalize experimentation, iteration, and feedback loops (hackathons, cohorts, hives, experimentation sessions)
- Create a community of builders across the team; lead this collective group in automating processes and launching self-made solutions
Operate- Execute operational reporting workflows, including:
- Creating and running queries and pulling structured datasets
- Formatting and delivering reports to insurance carriers
- Improve data accessibility and process efficiency to support the broader Risk & Insurance
- Identify opportunities to automate this work, reducing manual operational effort over time
How You Will Do Your WorkAs an AI Enablement Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
- Business Insight: Applying knowledge of the marketplace and business to advance the organization's goals.
- Detail-oriented: Being organized, thorough, accurate, and productive, and seeking to understand both the cause and effect of a situation.
- Clear Communication: The ability to articulate thoughts and express ideas effectively using written, oral, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
- Analytical: Using a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Initiative and Motivation: Identifying what needs to be done and doing it before being asked or before the situation requires it.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."
Qualifications- 4+ years of experience in operations, analytics, automation, or a related field
- Proven experience building and implementing workflows or automation solutions (not just recommending them)
- Experience applying AI tools (e.g., prompt design, workflow automation, LLM-powered use cases) in real-world workflows
- Strong working knowledge of SQL; experience querying and manipulating data required
- Experience with low-code/no-code tools (e.g., Airtable, Zapier) and/or scripting (Python, JavaScript)
- Familiarity with APIs and integrating systems or moving data between tools
- Clear, concise communicator with the ability to partner across technical and non-technical teams
- Excellent leadership skills and ability to inspire and support others
The base wage range for this position based in our New York City Office is targeted at $109.000.00 to $136,000.00 per year.
#LI-Hybrid #LI-CD1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At JustworksJustworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at Your comfort and success matter to us, and we're here to ensure an inclusive experience.
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