Description - Hybrid in NYC - W2 Only
AI Product & Copilot Agent Specialist
We are seeking a highly technical and innovative professional with deep expertise in Generative AI, Microsoft 365 Copilot, Copilot Studio, and conversational AI solutions to design, build, deploy, and continuously improve AI-powered experiences for colleagues. This individual will serve as both a hands-on builder and strategic partner, creating custom GPTs, Copilot agents, and AI chatbots that improve productivity, learning, and the overall colleague experience.
The ideal candidate is passionate about AI, comfortable navigating rapidly evolving technologies, and skilled at translating business needs into scalable AI solutions that deliver measurable value.
Key Responsibilities
AI Agent Development & Management
Design, build, test, deploy, and maintain custom GPTs, Microsoft 365 Copilot agents, and AI-powered chatbots for product management and colleague productivity use cases.
Manage the end-to-end lifecycle of AI solutions, including requirements gathering, prompt engineering, testing, deployment, monitoring, and continuous improvement.
Own and support existing AI products, including enterprise and organization-wide chatbots, ensuring high quality, reliability, and adoption.
Microsoft AI Ecosystem & Vendor Partnership
Leverage Microsoft 365 Copilot, Copilot Studio, and related technologies to deliver innovative colleague experiences.
Partner closely with Microsoft and other technology vendors to troubleshoot issues, resolve defects, implement enhancements, and manage production deployments.
Stay current on emerging AI capabilities and identify opportunities to introduce new solutions that improve productivity and learning outcomes.
Data, Analytics & Optimization
Monitor agent performance, adoption, and engagement metrics using available reporting and analytics tools, including Microsoft Viva Insights and platform reporting capabilities.
Analyze user behavior, feedback, and usage data to drive product enhancements and improve AI effectiveness.
Establish measurement frameworks to assess business impact and colleague value.
Operations, Support & Knowledge Management
Partner with Technology Operations, Servicing, Product, and Engineering teams to monitor AI solutions in production and proactively address issues.
Create and maintain knowledge articles, troubleshooting guides, FAQs, and support documentation.
Establish operational processes for ongoing support, governance, and continuous improvement.
Cross-Functional Collaboration
Partner with Product Managers, Engineers, UX teams, Operations teams, and business stakeholders to identify opportunities for AI-enabled solutions.
Translate complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
Act as a thought leader for responsible AI adoption and emerging AI technologies across the organization.
Qualifications
Strong experience designing, building, deploying, and maintaining Generative AI solutions in a professional environment.
Hands-on experience with Microsoft 365 Copilot, Copilot Studio, ChatGPT, custom GPTs, or similar AI platforms.
Strong understanding of prompt engineering, conversational design, AI testing, and solution optimization.
Experience monitoring and analyzing usage, adoption, and performance metrics to improve AI products.
Proven ability to work with external technology vendors and internal engineering teams to resolve issues and deliver enhancements.
Excellent communication, stakeholder management, and problem-solving skills.
Skills
Product management, Business analysis, Requirements gathering, Product roadmap, artificial intelligence, agentic ai, copilot, Agile, Analysis, Business requirements, Data analysis
Top Skills Details
Product management,Business analysis,Requirements gathering,Product roadmap,artificial intelligence,agentic ai,copilot
Additional Skills & Qualifications
Will be hybrid in New York City
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $60.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Jul 28, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006178486
- Posted 6 hours ago
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