Fitch Group is currently seeking a
Senior AV / Unified Communications Engineer to join our NYC-based team, supporting and evolving a global enterprise collaboration environment.
This role is ideal for someone with deep
Cisco video conferencing expertise who also brings hands-on experience with
Microsoft Teams, Zoom, Webex, and Zoom Voice . You'll play a key role in delivering consistent
, high-quality meeting experience across conference rooms, hybrid environments, and global operations.
What You'll Do Own and Engineer Collaboration Platforms - Lead the design, configuration, and lifecycle management of AV/UC platforms
- Define standards for meeting rooms, devices, and user experience
- Partner with IT, networking, and facilities teams on deployments and upgrades
Cisco Video Conferencing (Core Focus) - Manage Cisco Conferencing Endpoints and collaboration infrastructure
- Ensure performance, stability, and security across VC environments
- Troubleshoot audio/video issues and drive root cause resolution
Multi-Platform Collaboration (Teams, Zoom, Webex) - Support interoperability across Cisco, Microsoft Teams, Zoom, and Webex
- Configure and maintain meeting room experiences across platforms
- Ensure seamless meeting join and collaboration workflows
Zoom Voice (Zoom Phone) - Support Zoom Voice administration (users, call flows, auto attendants)
- Assist with troubleshooting call quality and routing issues
- Work with network and telephony teams on voice optimization
Optimize Performance & User Experience - Monitor system health, room uptime, and meeting quality
- Identify trends and proactively improve reliability
- Support reporting and analytics for platform performance
- Meetings and events support for C level
What You Bring Required - 7+ years of experience in AV / UC engineering in enterprise environments
- Strong hands-on experience with:
- Cisco video conferencing (required)
- Microsoft Teams / Teams Rooms
- Zoom (Meetings, Rooms, and Zoom Voice)
- Cisco Webex
- Experience troubleshooting real-time audio/video and conferencing issues
- Solid understanding of networking fundamentals (QoS, IP networking, firewalls, DNS)
- Strong communication and stakeholder management skills
Nice to Have - Experience with Cisco Control Hub, Zoom Admin, or similar tools
- Familiarity with Teams Rooms management platforms
- Scripting or automation experience (PowerShell, Python)
- AV certifications (Cisco Collaboration, CTS, Microsoft Teams, Zoom)
Why Fitch? - Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
- Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives
At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
We are building incredible things at Fitch and we invite you to join us on our journey.
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
For more information please visit our websites:
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Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $140,000 and $150,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.
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