NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.
Work Shifts9:00 AM - 5:00 PM - Facility: CHS Central Office
Duties & ResponsibilitiesResponsibilities:
The Clinical Systems Development Analyst, reporting to the Clinical Systems Development Team Lead, will work with a team of Development, Implementation, Training and Support Specialists and the EHR vendor to develop and support use of correctional health EHR.
Determine user's business and technical requirements.
Evaluate, recommend, and redesign processes.
Collect and define requirements; analyze business and user needs, document requirements, and revise existing systems as necessary.
Participate in the technical design, test planning, and user documentation processes including analysis of user-identified issues or problems, which may require changes to procedures, standards, or systems.
Test and troubleshoot problems within the applications.
Develop detailed content design documents.
Facilitate validation sessions with users.
Develop and publish supporting documentation.
Exhibit excellent written and verbal communication skills.
Minimum Qualifications1. A Masters Degree or advanced clinical degree from an accredited college or university and two years of experience serving as a lead in soliciting, defining, and managing requirements for internally and externally developed software in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one year of experience in a relevant clinical and/or healthcare administration role/function; or
2. A Baccalaureate Degree from an accredited college or university and five years of experience as described above; or
3. A satisfactory combination of education, training, and experience.
4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one year.
Department PreferencesA health care information technology background with a working knowledge of the ambulatory care environment; must be willing to work in a secure, 24/7 correctional environment; demonstrated knowledge and understanding of information technology project development life-cycle; excellent interpersonal and writing skills; ability to work well and communicate effectively with professionals from a variety of agencies and organizations; act as an effective team member.
BenefitsNYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- Loan Forgiveness Programs for eligible employees
- College tuition discounts and professional development opportunities
- College Savings Program
- Union Benefits for eligible titles
- Multiple employee discounts programs
- Commuter Benefits Programs
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